The mechanics of the printer seem to be working fine (printer head moves / there is ink and paper) but the docs sit in the queue. I tried 2 computers, 2 usb cords and tried resetting the printer with no luck. Someone said that I should reset the printer's hard drive - I did not know the printer had a hard drive - I would have thought it just had ram for the memory. If it does have a hard drive how do I reset it? Please let me know if you have any information which would help - I would hate to have to resort to using a pen and paper again.