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    CMSmith's Avatar
    CMSmith Posts: 2, Reputation: 1
    New Member
    		  
    #1

    Dec 15, 2013, 01:10 AM
    Faulty Lexmark ink cartridge
    On opening the inside foil packet of a genuine Lexmark 100XL cyan ink cartridge, I found it full of liquid blue ink. All over my hands, my desk, and the paperwork thereon. I can't return it to the point of purchase and calls to Lexmark tech-support seem to result in a minimum wait of more than 30 minutes--no matter what time I call. Despite the obvious fact that these little things are expensive (and purchased in a "multi-color three-pack"!), I think they have some kind of duty to make right the damage that their faulty product has caused. Anyone have any ideas?
    Fr_Chuck's Avatar
    Fr_Chuck Posts: 81,301, Reputation: 7692
    Expert
    		  
    #2

    Dec 15, 2013, 01:27 AM
    Return it to the place of purchase. Sorry you said you can not. Why ? It was bought somewhere, that is where you take the item to be replaced.
    CMSmith's Avatar
    CMSmith Posts: 2, Reputation: 1
    New Member
    		  
    #3

    Dec 15, 2013, 07:40 PM
    I cannot return it to the place of purchase as it was purchased at an Office Max in California and I am no longer there!
    Ashleygross's Avatar
    Ashleygross Posts: 1, Reputation: 1
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    #4

    Dec 20, 2013, 03:23 PM
    Hi

    You can try this no 1(800) 513-5157, you might get right assistance or fill their form stating your problem @ Greenhaven

    And yes or you can call HP Tech support, but I am not having any information about the contact details. I read it somewhere, so I mention it to you. But the details I have mention will hopefully serve you right.
    donf's Avatar
    donf Posts: 5,679, Reputation: 582
    Printers & Electronics Expert
    		  
    #5

    Jan 12, 2014, 02:43 PM
    Lexmark warranties their cartridges, provided they have not been re-filled!

    If calling the technical support lines does not work for you, call the corporate facility in Lexington, KY. They can a will help you.
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