Asked Dec 4, 2005, 08:11 AM
A plumbing problem that we can't seem to get a grip on:
When we turn the shower knob, the water still runs out of the tub spout. There was initially a piece missing (black rubber gasket type fitting) from the back of the diverter assembly, but now that this piece has been added the assembly either 1. won't set back far enough into the pipe to reach the line that feeds the shower head or 2. does not allow water to reach that pipe and the water shoots out of the wall.
Sorry, we do not know the model as it's a new home for us and all was existing, but it is a 3-handle in the wall style. Any thoughts?