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    cats998's Avatar
    cats998 Posts: 3, Reputation: 1
    New Member
     
    #1

    Aug 23, 2010, 02:23 PM
    My Moen soap dispenser doesn't pump soap. Is there a seal inside?
    I just moved into this house, so I don't know if it was taken apart previously.
    hkstroud's Avatar
    hkstroud Posts: 11,929, Reputation: 899
    Home Improvement & Construction Expert
     
    #2

    Aug 23, 2010, 04:45 PM

    Just lift the soap dispenser straight up, fill the bottle below with liquid soap.
    cats998's Avatar
    cats998 Posts: 3, Reputation: 1
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    #3

    Aug 23, 2010, 04:54 PM
    Quote Originally Posted by hkstroud View Post
    Just lift the soap dispenser straight up, fill the bottle below with liquid soap.
    I tried that. The problem is something else
    hkstroud's Avatar
    hkstroud Posts: 11,929, Reputation: 899
    Home Improvement & Construction Expert
     
    #4

    Aug 23, 2010, 05:07 PM

    Remove the plastic tub that extends down into the bottle. It should just pull off. Blow through it or otherwise make sure that it is clear. If that does not fix the problem soak the dispenser in warm water to hopefully soften any dried soap. Most likely reason for it not to work is something blocking either the tube or spout.
    Milo Dolezal's Avatar
    Milo Dolezal Posts: 7,187, Reputation: 522
    Plumbing Expert
     
    #5

    Aug 23, 2010, 07:31 PM

    Most likely, there is dried soap inside the dispenser tube. Do as Harold said and it should work...
    cats998's Avatar
    cats998 Posts: 3, Reputation: 1
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    #6

    Aug 24, 2010, 06:07 AM

    That's not the problem. The problem is in the pump mechanism itself
    speedball1's Avatar
    speedball1 Posts: 29,301, Reputation: 1939
    Eternal Plumber
     
    #7

    Aug 24, 2010, 06:19 AM

    Hey! We're not talking big bucks here. Why not simply replace it with another. Good luck, Tom
    staccato's Avatar
    staccato Posts: 2, Reputation: 1
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    #8

    Jun 15, 2011, 08:08 AM
    I called Moen customer service about the problem. They asked for the model number, my name, address and phone. That's it and no other question. They then said they would mail out the pump replacement part to me. No charge. Very good service of Moen!
    Milo Dolezal's Avatar
    Milo Dolezal Posts: 7,187, Reputation: 522
    Plumbing Expert
     
    #9

    Jun 16, 2011, 07:44 AM

    Great... Congratulations ! Once you take it out, let's see if you can pin-point the cause of malfunction. Milo

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