[sep17]

I need help with my son's computer. He has a web site that keeps popping up and states there is a virus on his compute and he needs to install antivirus 360 to get it off. I understand this 360 is the virus, so how can I get it off his computer?

Thx,
Concern Father

[NeedKarma]

Download and run: Malwarebytes.org

You may have to get from another computer and copy it to a USB key.

[seahwk83]

Malwarebytes should take care of it, you can use malwarebytes without purchasing it

[sep17]

I thank you both, I did a scan and the antivirus 360 was still there. As soon as I tried to go online it pops up and gives me the same old story. Here is what malwarebytes found:
Malwarebytes' Anti-Malware 1.33
Database version: 1654
Windows 5.1.2600 Service Pack 3, v.3264

2/9/2009 6:51:35 PM
mbam-log-2009-02-09 (18-51-35).txt

Scan type: Quick Scan
Objects scanned: 75147
Time elapsed: 7 minute(s), 22 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 3

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Program Files\A360 (Rogue.A360Antivirus) -> Quarantined and deleted successfully.
C:\Documents and Settings\steven.STEVE.000\Start Menu\Programs\Outerinfo (Malware.Trace) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\A360\av360.exe (Rogue.A360Antivirus) -> Quarantined and deleted successfully.
C:\Documents and Settings\steven.STEVE.000\Start Menu\Programs\Outerinfo\Terms.lnk (Malware.Trace) -> Quarantined and deleted successfully.
C:\Documents and Settings\steven.STEVE.000\Start Menu\Programs\Outerinfo\Uninstall.lnk (Malware.Trace) -> Quarantined and deleted successfully.

What do you suggest?

[seahwk83]

Follow manual removal instructions

Go to you see this - don't download software
Antivirus 360 Manual Removal Instructions
Antivirus 360 or Antivirus360 :: Antivirus 360 Removal Instructions

[sep17]

seahwk83: I followed the instuctions above. When I do a search I get: Search is complete. There are no results to display. :(

But every time I go online it pops up.

WHAT'S NEXT DOC.:confused:

[sep17]

Below is a Hijackthis scan this might help your diagnosis:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:47:17 PM, on 2/16/2009
Platform: Windows XP SP3, v.3264 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\System32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\McAfee\MSC\mclogsrv.exe
C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
C:\PROGRA~1\McAfee\MSC\mctskshd.exe
C:\PROGRA~1\McAfee\MSC\mcusrmgr.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\TeamViewer3-primo184\TeamViewer_Host.exe
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\3B Software\Windows Registry Repair Pro\RegistryRepairPro.exe
c:\PROGRA~1\mcafee.com\agent\mcagent.exe
c:\program files\mcafee\msc\mcuimgr.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Live Search
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Live Search
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O2 - BHO: AKHelper.HelperBHO - {911C4A8E-0F75-4B83-BEB9-02BDDF29D11E} - C:\Program Files\3B Software\3B Ad Blocker Pro\AKHelper.dll
O2 - BHO: &Research - {D263FA6D-84CC-48A8-9AF6-C664362B7A5B} - C:\WINDOWS\system32\winconfig.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O3 - Toolbar: Ad Blocker Pro Toolbar - {28BC2EC4-5EAD-45E1-9F9F-82CD5E293601} - C:\Program Files\3B Software\3B Ad Blocker Pro\AKToolbar.dll
O4 - HKLM\.. \Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
O4 - HKLM\.. \Run: [Ad-Watch] C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
O4 - HKLM\.. \Run: [AdBlocker] C:\Program Files\3B Software\3B Ad Blocker Pro\AdBlocker.exe
O4 - HKCU\.. \Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\.. \Run: [Windows Registry Repair Pro] C:\Program Files\3B Software\Windows Registry Repair Pro\RegistryRepairPro.exe 4
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_05\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} (Java Runtime Environment 1.6.0) - http://sdlc-esd.sun.com/ESD39/JSCDL/...ws-i586-jc.cab
O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
O23 - Service: LogMeIn Maintenance Service (LMIMaint) - Unknown owner - D:\x86\RaMaint.exe (file missing)
O23 - Service: LogMeIn - Unknown owner - D:\x86\LogMeIn.exe (file missing)
O23 - Service: McAfee Log Manager (McLogManagerService) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mclogsrv.exe
O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
O23 - Service: McAfee Protection Manager (mcpromgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcpromgr.exe
O23 - Service: McAfee Task Scheduler (mctskshd.exe) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mctskshd.exe
O23 - Service: McAfee User Manager (mcusrmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcusrmgr.exe
O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
O23 - Service: Remote Packet Capture Protocol v.0 (experimental) (rpcapd) - CACE Technologies - C:\Program Files\WinPcap\rpcapd.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: TeamViewer 3 (TeamViewer) - TeamViewer GmbH - C:\Program Files\TeamViewer3-primo184\TeamViewer_Host.exe

--
End of file - 6383 bytes

[seahwk83]

Hope this can help

Stop Antivirus 360 Processes:
How to stop or kill a process in Windows XP or Vista? For XP/Vista
Av360.exe
Antivirus360.exe

Find and Delete Antivirus 360 Files:
How to find and delete a file in Windows XP or Vista? For XP/Vista

Av360.exe
Antivirus360.exe
Antivirus 360.lnk
Uninstall Antivirus 360.lnk
%UserProfile%\Desktop\Antivirus 360.lnk
%UserProfile%\Start Menu\Antivirus 360
%UserProfile%\Start Menu\Antivirus 360\Antivirus 360.lnk
%UserProfile%\Start Menu\Antivirus 360\Help.lnk
%UserProfile%\Start Menu\Antivirus 360\Registration.lnk

Remove Antivirus 360 Registry Values:
How to edit registry key (regkey) in Windows XP or Vista? For XP/Vista

HKEY_LOCAL_MACHINE\software\microsoft\windows\curr entversion\run Antivirus 360
HKEY_CURRENT_USER\Software\13376694984709702142491 016734454
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Run “13376694984709702142491016734454″