Is that help desk the only contacting approach for communication?

cady2027 Posts: 1, Reputation: 1

New Member

Aug 1, 2011, 06:08 PM

Is that help desk the only contacting approach for communication?

Is that help desk the only contacting approach for communication between company and customers in the concept of ITIL? If so, is help desk software a necessary if we would like to implement ITIL practices?

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