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    Polipopo's Avatar
    Polipopo Posts: 2, Reputation: 1
    New Member
     
    #1

    Apr 16, 2018, 05:50 AM
    Helpp
    What can I do, I have a problem with my card, last month I lost or was be stolen my card with a lot details( internet Banking,pin,and a lot of private documents), I donít realize in that moment , but when I arive in my country Romania, where I had a spontaneous abortion and a long period of depression, I went into internet banking and saw a lot of transactions, during that time I did not realize being very disturbed by what happened to me, now I come back uk where I saw that a large amount of money was deposited then out of direct debit, today my account took all my money left and it's say fraudal recovery. I call the bank twice to block my account but they say to go in branch. What can I do?
    talaniman's Avatar
    talaniman Posts: 54,051, Reputation: 10852
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    #2

    Apr 16, 2018, 06:55 AM
    Do as instructed. Go to the bank and speak with someone who can get to the bottom of this and explain your options to you, and show you what to do.
    talaniman's Avatar
    talaniman Posts: 54,051, Reputation: 10852
    Expert
     
    #3

    Apr 16, 2018, 10:46 AM
    They will also want you to document your whereabouts and activities to verify against their own records of where these fraudulent charges were made.
    Polipopo's Avatar
    Polipopo Posts: 2, Reputation: 1
    New Member
     
    #4

    May 8, 2018, 02:26 AM
    I Call them today, because then they blocked my card, and they Say I will receive another One , But I didnít receive it , and when I Call the lady Tells me , they canít send me another One because is a problem and she canít tells me more , and I need to go in branch for identification.
    smoothy's Avatar
    smoothy Posts: 25,495, Reputation: 2853
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    #5

    May 8, 2018, 04:32 AM
    So you go to the branch and identify yourself. If you are who you claim you are, that won't be any problem.

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