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    kcwilliams26's Avatar
    kcwilliams26 Posts: 1, Reputation: 1
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    #1

    Jun 11, 2010, 08:15 AM
    Do they have to send me what I paid for?
    I purchased an item online from a nationally known jewellery store. I pricing on the item was outrageously low, facillitating my pruchase. The stores website said that once my credit card was approved, I would be charged and my order shipped. The same day, my account was charged and the charge cleared my account. However, the item was priced incorrectly. Do they have to ship my item since they accepted my payment already?
    Fr_Chuck's Avatar
    Fr_Chuck Posts: 81,301, Reputation: 7692
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    #2

    Jun 11, 2010, 10:24 AM

    Maybe ( don't you love legal answers) what were the "fine print" the FAQ on the web site as to errors and mistakes.
    excon's Avatar
    excon Posts: 21,482, Reputation: 2992
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    #3

    Jun 12, 2010, 05:33 AM
    Quote Originally Posted by kcwilliams26 View Post
    However, the item was priced incorrectly. Do they have to ship my item since they accepted my payment already?
    Hello k:

    No. It was a mistake. If you made a mistake at work, like punched in late one day, after NEVER having missed it before, do you think you should be punished for your mistake? I'll bet you don't. Well, the store shouldn't either.

    excon
    J_9's Avatar
    J_9 Posts: 40,298, Reputation: 5646
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    #4

    Jun 12, 2010, 06:17 AM
    HOWEVER, if in a grocery store an item is mismarked the store takes the loss and the purchaser gets the bargain. The UPC then goes back to the proper department to be corrected in the computers.

    I don't know if internet sales work the same way though.
    Fr_Chuck's Avatar
    Fr_Chuck Posts: 81,301, Reputation: 7692
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    #5

    Jun 12, 2010, 09:01 AM

    They may be required to sell you the exact item listed at a advertised price, but if they have any exceptions listed, like quanities may be limited, for a limited time, and more, they may find a way out.

    If they don't, you will have to end up taking them to court
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