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    Lilly1's Avatar
    Lilly1 Posts: 1, Reputation: 1
    New Member
     
    #1

    Jun 6, 2007, 10:09 AM
    AOL message snmaster.idx file is missing?
    I can't get on line with my 9.0 AOL software, because I keep getting the message "snmaster.idx file is missing." I have a SONY windows vista laptop purchased in Feb. 2007.
    johnb96041's Avatar
    johnb96041 Posts: 1, Reputation: 1
    New Member
     
    #2

    Jul 31, 2007, 01:46 PM
    Lilly1: did you ever get a fix for the snmaster.idx file needs to be restored?
    Curlyben's Avatar
    Curlyben Posts: 18,482, Reputation: 1857
    Admin & Wine Expert
     
    #3

    Jul 31, 2007, 03:13 PM
    Reinstall AOL.
    veryspcguy's Avatar
    veryspcguy Posts: 1, Reputation: 1
    New Member
     
    #4

    Aug 12, 2007, 01:26 PM
    I had the same problem with AOL I uninstalled it removed all AOL file when you reinstall the same message still comes up I did system restore still the same then I decided to do a test I restored my entire system then reinstall AOL it worked then I uninstalled it and sure enough the same error message came up again so in conclusion I have a windows vista home edition machine it is my interrpritation that when you uninstall AOL 9.0 and try to reinstall it something happens in windows vista who know what yet
    Fortenh's Avatar
    Fortenh Posts: 1, Reputation: 1
    New Member
     
    #5

    Sep 6, 2007, 02:55 PM
    How do I find missing file snmaster.IDX?
    GlennS840's Avatar
    GlennS840 Posts: 1, Reputation: 1
    New Member
     
    #6

    Oct 18, 2007, 02:51 PM
    I've just got rid of this problem finally... when you uninstall AOL, it keep some files in your computer... you have to uninstall... then DELETE all remaining AOL folders... it will let you re-install
    TheFLGuy's Avatar
    TheFLGuy Posts: 7, Reputation: 1
    New Member
     
    #7

    Nov 1, 2007, 09:23 AM
    I've got rid of this problem just recently. When you uninstall AOL (No matter the version), it keeps some files on your computer under an AOL directory. You have to uninstall AOL completely, then DELETE all remaining AOL folders (Be sure you back up all vital downloaded materials in your download folders first!! ). It will then let you re-install it. After I did this, my snmaster.idx error disappeared. I have only noticed this error with the 9.0 version.

    Hope this helps.
    di22's Avatar
    di22 Posts: 1, Reputation: 1
    New Member
     
    #8

    Nov 5, 2007, 06:38 PM
    How can I find all the AOL files. This is infuriating. AOL had me on the phone for over an hour. No help. Can't say if or when they will fix it. Lots of luck
    viorel ratiu's Avatar
    viorel ratiu Posts: 1, Reputation: 1
    New Member
     
    #9

    Jan 12, 2008, 07:49 PM
    Quote Originally Posted by veryspcguy
    i had the same problem with aol i uninstalled it removed all aol file when you reinstall the same message still comes up i did system restore still the same then i decided to do a test i restored my entire system then reinstall aol it worked then i uninstalled it and sure enough the same error message came up again so in conclusion i have a windows vista home edition machine it is my interrpritation that when you uninstall aol 9.0 and try to reinstall it something happens in windows vista who know what yet
    I tried all sugestions from this site and many on internet. The fix was done in my case in 6 minutes. I used my image backup[SEPT 2007] from my Vista Ultimate. So after 9.1 [90% and snmaster.idx errors] did something very bad in my Vista Ultimate, I could not go back to my 9.0vr.So an image program saved before, resolve fast this very unprofessional AOL 9.1. A JUNK.

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