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    baby5143's Avatar
    baby5143 Posts: 1, Reputation: 1
    New Member
    		  
    #1

    Jul 30, 2012, 04:36 PM
    How to fix a laptop keyboard
    How do I fix my laptop keyboard and mouse that will not let me type
    cdad's Avatar
    cdad Posts: 12,700, Reputation: 1438
    Internet Research Expert
    		  
    #2

    Jul 30, 2012, 06:54 PM
    It depends on what exactly is wrong with it. If it is a matter of the right drivers then you could use an external keyboard and mouse to navigate and install new drivers. If there is a problem with a physical connection then your best taking it in for repair. Laptops can be a pita to take apart and reassemble.
    dell_ratish_c's Avatar
    dell_ratish_c Posts: 20, Reputation: 1
    New Member
    		  
    #3

    Jul 31, 2012, 11:41 AM
    Hi,

    My name is Rathish and I am working with Dell Social Media Team.
    You have mentioned in the post that both the keyboard and mouse on your laptop computer is not working.
    We can try few steps which might resolve the issue-
    First step is to remove the battery of the computer and the power cable. Then press and hold the power button for 15 – 20 seconds.
    Then release the button and start the computer. Let's see if that helps
    Also if you have an external mouse or keyboard you can connect it on the USB port of the laptop and check if you are able to type something.
    For further help please let me know the system model and the operating system which you are using. So that I can help you further

    Thanks & Regards
    Dell_Ratish_C
    Dell Social Media Responder
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