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    chuckp235's Avatar
    chuckp235 Posts: 2, Reputation: 1
    New Member

    Mar 25, 2004, 03:53 PM
    !Looking for Help Desk interview questions.

    I'm looking for resources, perferably via the net, of any websites that have Interview Questions for Help Desk positions. I need to hire a part time person for my Help Desk but would rather "borrow" atypical Help Desk questions rather than reinvent the wheel and write up my own.

    Any input/suggestions are greatly appreciated! :-)


    CliffARobinson's Avatar
    CliffARobinson Posts: 1,416, Reputation: 101
    Ultra Member

    Jan 30, 2012, 02:05 PM
    A great response from a Help Desk employee in another Ask Me Help Desk question:

    I work in a IT Service Desk, In the interview they will ask the normal questions like
    What would you bring to the role?
    Where do you see yourself in 5 years time?

    But Technical Questions
    What is the difference between a LAN & WAN?
    Read up about ITIL, (This is a infrastructure that the service desk put in place and adhere to, Majority companys die for people with knowledge about this)
    If a Printer was broken what would you do/ask?
    Have you ever managed an Incident?
    How would you communicate with your team members that there is an Incident?

    I have been working in IT Service Desk Roles for 3 years now and I always get asked these questions.

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