Customer Service Rep

During my employment at British Gas, my job role was as a CSR (Customer Service Representative). I had to deal with details of customers who had either joined or withdrawn their Gas and Electric accounts. I would cross reference their details from a variety of sources, checking direct with the customer themselves via the telephone.My main duties were to make sure that all the details of the customer's accounts were properly set and pre-checked before confirming them to the systems' database. Due to the nature of the work, which is working on the computer, I had to have the following skills:



Be familiar with Microsoft software packages such as; Excel, Microsoft Word, Access and Note pad
Be able to make fast calculations
Be able to use the workstation comfortably
Be able to make reasonable and sensible decisions
Be able to communicate fluently with the customers if necessary.




Power Point Electric



Communicate with suppliers and distributors
Dealing with complaints
Dealing with customer orders
Be familiar with Microsoft software packages such as; Excel, Microsoft Word, Access and Note pad


I undertook many responsibilities, which concerned direct contact with the public as well as providing detailed information about numerous electronic products. I also developed good relationship with the customers by answering calls with regards to their opinions on the specific items they had purchased as well as handling any customer complaints, thus, resulting in their continued support for the company.





s.a.m carpets



At s.a.m carpets I dealt with customers who were placing orders by phone.I had to check if items were in stock, sumarize orders on an orderslip and convert measurements for carpet orders to the right metric unit.

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In light of the work experiences mentioned above, how would I answer the following questions,


give me an example of when you have solved a problem at work

*CLIENTS DETAILS ON THE COMPUTER WERE INCORRECT CAUSING HIS POST TO GO TOAN INCORRECT ADDRESS-EXPLAIN Something SIMILAR TO THIS.

*wrong carpet measurements were sent to the warehouse.



what motivates you?



what are your strengths?


Why do you want to work as an inbound customer service assistant?