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    djrnold's Avatar
    djrnold Posts: 4, Reputation: 1
    New Member
     
    #1

    Oct 30, 2009, 10:59 AM
    Web Browsers aren't able to open
    My misery started when my computer got infected with this Pro Alert Antivirus. My Zone Alarm (ZA) was turned off when I got this. I then run My ZA , the installed the malware byte and removed all the suspected viruses. Now, my web browsers are not working. I originally have IE 7, then I installed the other browsers, Opera & Firefox, but the problem persist. I can ping the websites by name or IP address, I checked the Network Connection and I am getting a signal. The message that I am getting on my IE when I try to go to a website is... you seemed to be connected, try again.. the other browsers are giving me error messages. I am using Windows XP Media. Any suggestions is greatly appreciated, thanks.
    seahwk83's Avatar
    seahwk83 Posts: 3,276, Reputation: 212
    Ultra Member
     
    #2

    Oct 30, 2009, 01:49 PM

    As far as IE goes, you could try to reset IE defaults
    -tools, internet options, adv tab
    -scroll to bottom and click Reset Defaults

    Close IE and restart IE to see if page opens

    Another thing you can do is to do a system restore back the time and date before this all happened.

    Steps below are the same for Vista

    System Restore
    -Go down till you see
    How to use System Restore to restore Windows XP to a previous state
    How to restore Windows XP to a previous state
    djrnold's Avatar
    djrnold Posts: 4, Reputation: 1
    New Member
     
    #3

    Oct 30, 2009, 02:18 PM

    seahwk83 , I already tried the system restore, but it didn't work. I also tried clearing all the cookies, history, and reset the IE default, but the problem persist. I uninstalled IE 7, used IE 6, then installed IE 8, but the websites still would not open. This is the same with Opera/Firefox. My firewall was disabled as well. How could this be, I can ping the websites from the cmd prompt, but when I try the web browsers, even with the IP address, it does not work. I already used the HijackThis and removed some files. For some reason, something is blocking the web browser from opening?
    Curlyben's Avatar
    Curlyben Posts: 18,514, Reputation: 1860
    BossMan
     
    #4

    Oct 30, 2009, 02:25 PM
    Sounds like ZA may well be blocking port 80.
    I have experienced this in the past and they only way I found to resolve it was a complete rebuild.
    Basically the malware as messed with ZA's settings and caused this.
    I found that even an uninstall/reinstall of ZA didn't work!!

    Drastic I know, but it was the final solution.
    djrnold's Avatar
    djrnold Posts: 4, Reputation: 1
    New Member
     
    #5

    Oct 30, 2009, 03:12 PM

    Curlyben, my friend suggested also suggested to uninstall the ZA and try w/o it then reinstall, but you said that even doing this will not work and the only way is to rebuild it? I have to find my recovery CD that came w/ this PC. Hopefully, I can find it, thanks.
    djrnold's Avatar
    djrnold Posts: 4, Reputation: 1
    New Member
     
    #6

    Nov 2, 2009, 10:38 PM

    HI guys, just want to add that I reset the Winsock and it's all good now, thanks.
    seahwk83's Avatar
    seahwk83 Posts: 3,276, Reputation: 212
    Ultra Member
     
    #7

    Nov 2, 2009, 11:20 PM

    Thanks for posting what worked out for you, sure it will help others to.

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