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    sacramento's Avatar
    sacramento Posts: 163, Reputation: 1
    Junior Member
     
    #1

    Apr 12, 2010, 09:31 AM
    Two problems. One concerns Ask Me Help Desk
    I have two separate and distinct problems with my computer that I hope you can help with! The first is as follows: A few weeks ago, a program called BearShare mysteriously appeared on my computer. I did not download it and had no idea where it came from or what it was so I uninstalled it and all the registry items that pertained to it. It is completely gone except when I try to use an existing web address in my address bar. No matter what address I select, BearShare comes up and I don't know how to get rid of it!
    Problem #2: Whenver I come into this website, there is a yellow bar across the top of the page which reads as follows: "Your security settings do not allow websites to use ActiveX controls installed on you computer. This page may not display correctly. Click here for options...X." No matter what I do (close it or leave it open!), the bar reappears on every page of your website as I navigate through it.
    I would appreciate any help I can get with these two issues. Thank you.
    Curlyben's Avatar
    Curlyben Posts: 18,514, Reputation: 1860
    BossMan
     
    #2

    Apr 12, 2010, 09:33 AM
    1/ Malware infection. Go get Malwarebytes and do a full scan.
    2/ Are you using IE ? If so this seems to be an issue with a couple of the Google ads trying to use Flash. Hopefully point 1 should help there as well.
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
    Uber Member
     
    #3

    Apr 12, 2010, 09:37 AM
    Geez Ben, no Firefox recommendation? :) That's a route I would have gone... plus a certain add-on. ;)
    Curlyben's Avatar
    Curlyben Posts: 18,514, Reputation: 1860
    BossMan
     
    #4

    Apr 12, 2010, 09:38 AM
    NK, I was just after confirmation first ;)
    sacramento's Avatar
    sacramento Posts: 163, Reputation: 1
    Junior Member
     
    #5

    Apr 12, 2010, 11:56 AM

    I ran Malwarebytes full scan and no threats were found and I still have both problems.
    Curlyben's Avatar
    Curlyben Posts: 18,514, Reputation: 1860
    BossMan
     
    #6

    Apr 12, 2010, 12:46 PM
    Check your hosts file.
    Failing that try a system restore.

    As for the second you didn't mention if you are running IE and which version.
    sacramento's Avatar
    sacramento Posts: 163, Reputation: 1
    Junior Member
     
    #7

    Apr 12, 2010, 12:50 PM

    I am running IE 7. What is the host file?
    Curlyben's Avatar
    Curlyben Posts: 18,514, Reputation: 1860
    BossMan
     
    #8

    Apr 12, 2010, 12:52 PM
    OK, well firstly upgrade to IE8 as it is infinity better and more secure.

    Hosts file gives a IP to site name "shortcut".
    It's located in Windows> System32> Drivers> etc folder.
    Open with note pad
    sacramento's Avatar
    sacramento Posts: 163, Reputation: 1
    Junior Member
     
    #9

    Apr 12, 2010, 12:54 PM

    I have tried IE 8 and got rid of it. I had nothing but trouble with it.
    Curlyben's Avatar
    Curlyben Posts: 18,514, Reputation: 1860
    BossMan
     
    #10

    Apr 12, 2010, 12:58 PM
    That doesn't help you.
    Hmm have you tried Firefox or Chrome, both miles better than IE ?
    Fr_Chuck's Avatar
    Fr_Chuck Posts: 81,301, Reputation: 7692
    Expert
     
    #11

    Apr 12, 2010, 02:09 PM

    Yes anything but IE.

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