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    joypulv's Avatar
    joypulv Posts: 21,593, Reputation: 2941
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    #1

    Sep 6, 2017, 06:00 AM
    Just curious about amazon billing error!
    As a happy amazon Prime member, I was amazed to get a billing error yesterday. I had just bought 2 items and was charged for one of them twice, a day apart. They refunded me after I called; not a problem. But it has to be a software issue, right? They take over a billion orders a year. I think it had to do with me selecting the 'later delivery' option to get $5 off a pantry box, but they sent the small item, the one they charged twice for, the day after I ordered, and kept the bigger item for 'late delivery.' Any thoughts from people who write software?

    It was a good lesson - never ever assume that a huge well run company doesn't make mistakes.


    (On a side note, it just took me forever to find 'ask a question' on this site. Don't know what skin I'm in. The one without a lot of big buttons of red and blue.)
    talaniman's Avatar
    talaniman Posts: 54,214, Reputation: 10853
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    #2

    Sep 6, 2017, 08:09 AM
    Sometimes a contractor down the road makes a mistake too. Amazon like all the online retailers uses many contractors/vendors to keep its operations going. They all have their own software issue at times. It's like the "Butterfly Effect", a small change here, makes a bigger difference there. So far I have no issues (but a few hassles) correcting GLITCHES, as they don't make mistakes. As long as I hear, "We're so sorry let me help fix that for you." I'm happy.

    I go off when they say "it takes 3 to 5 days" to fix this though (business days of course). The software seems to work just fine when you hit the submit button, and they take your payments. LOL, I don't know what skin I'm in either. Sure those buttons ain't pimples?
    Wondergirl's Avatar
    Wondergirl Posts: 37,890, Reputation: 5430
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    #3

    Sep 6, 2017, 08:31 AM
    You're both in Original. :)
    talaniman's Avatar
    talaniman Posts: 54,214, Reputation: 10853
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    #4

    Sep 6, 2017, 08:48 AM
    Those buttons on my skin aren't pimples? How come I can't find where to ask a question at? Is it me, or the software?
    joypulv's Avatar
    joypulv Posts: 21,593, Reputation: 2941
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    #5

    Sep 6, 2017, 10:28 AM
    I forgot to mention that they were both amazon items.
    Anyway, my imagination went wild at this notion of a billing software bug - IF you select late ship, and IF any item you buy gets shipped out right away just because it's small, THEN you get billed twice.
    That's a lot of moolah IF people don't check their bills.
    But I suspect that amazon fixes such things pretty quickly because some of us notice!

    (I found 'ask a question' by scrolling to the bottom of just one place. Can't tell if you are kidding or not, tal.)
    talaniman's Avatar
    talaniman Posts: 54,214, Reputation: 10853
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    #6

    Sep 6, 2017, 02:53 PM
    No kidding, I can't find the ask a question button!

    8o

    It's a conspiracy I tell ya!

    :(
    joypulv's Avatar
    joypulv Posts: 21,593, Reputation: 2941
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    #7

    Sep 6, 2017, 06:23 PM
    I wonder if Raoul cares....
    talaniman's Avatar
    talaniman Posts: 54,214, Reputation: 10853
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    #8

    Sep 6, 2017, 08:16 PM
    It's not like I have any questions to ask... but you never know. Matter of fact, I use to know, but forgot. I forgot what skin I'm in, or why it matters?

    You aren't taking pleasure from my confusion are YOU? 8)

    My experience with online shopping has been really good so far, the wife shops, I pay. No malls and running store to store, and so far a simple phone call gets things straightened out. But it seems every time you buy something you get those darn advertisement EMAILS. Even when you unsubscribe or send them to spam, you still get them from emails you never heard of.

    I think they pay people to spam you with their stuff. I feel like jumping out of my skin sometimes. Amazon is good for that!
    joypulv's Avatar
    joypulv Posts: 21,593, Reputation: 2941
    current pert
     
    #9

    Sep 8, 2017, 11:07 AM
    And I wonder if I even like the skin I'm in. Not so much. It's too pink and easily burned, and grows a mole if I just scratch a mosquito bite, and my whole family gets skin cancers of all types. Now my skin is super sensitive at age 70 3/4, and I've heard rumors that that is a sign of impending shingles. So... time to shed.

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