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    coolnana5's Avatar
    coolnana5 Posts: 8, Reputation: 1
    New Member
    		  
    #1

    Aug 8, 2009, 03:54 PM
    Internet shutting off at times
    Lately my internet connection has been shutting down. I have comcast,linksys modem and I did notice that when I lose my internet connection, the cable light on my modem goes off. Comcast came to my home and just changed splitter, but its still happening. Sometimes several times a day, sometimes 2 or 3 times every couple days. Can you help
    twinkiedooter's Avatar
    twinkiedooter Posts: 12,172, Reputation: 1054
    Uber Member
    		  
    #2

    Aug 8, 2009, 04:20 PM

    I had something similar in that my dial up connection was getting blown off several times a day. The way I solved this problem after pulling out my hair several times was to totally reformat my hard drive and load everything in my machine all overagain. The only thing I didn't do this time (and I'm banking the farm that was the problem) was to have my system connected to the net when I installed my O/S and my programs. After installing everything THEN I connected to the net. Have been fine and dandy every since and not getting blown off the net. It has something to do with the acquiring a license thingy.

    At least that's how I solved my problem and I had some expert from AMHD who's not on much lately try and help me to no avail.

    I decided to try my solution and it worked.
    twinkiedooter's Avatar
    twinkiedooter Posts: 12,172, Reputation: 1054
    Uber Member
    		  
    #3

    Aug 8, 2009, 07:07 PM

    The AMHD Expert was JBeaucaire. I think he's online now if you want to send a PM to him to come look at your problem.

    I don't recommend doing what I did, but after trying everything including standing on my head and driving the folks nuts at Earthlink, I decided to try my solution.
    KISS's Avatar
    KISS Posts: 12,510, Reputation: 839
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    #4

    Aug 8, 2009, 09:27 PM

    Go to the cmd prompt and type ping 192.168.0.1 -l 8192 -t

    I'm guessing your router is at that address. Mine is at 10.0.1.1. You can find your router address by typing ipconfig /all

    Use Control+C to stop. Look for timeouts.

    C:\Documents and Settings\Administrator>ping 10.0.1.1 -t -l 8192

    Pinging 10.0.1.1 with 8192 bytes of data:

    Reply from 10.0.1.1: bytes=8192 time=43ms TTL=64
    Reply from 10.0.1.1: bytes=8192 time=24ms TTL=64
    Reply from 10.0.1.1: bytes=8192 time=22ms TTL=64
    Reply from 10.0.1.1: bytes=8192 time=22ms TTL=64
    Reply from 10.0.1.1: bytes=8192 time=22ms TTL=64

    Ping statistics for 10.0.1.1:
    Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 22ms, Maximum = 43ms, Average = 26ms
    Control-C
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