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    ITstudent2006's Avatar
    ITstudent2006 Posts: 2,243, Reputation: 329
    Networking Expert
    		  
    #1

    Mar 4, 2011, 09:10 AM
    Internet crashes when trying to print PDF from carrier site.
    As stated in the title, I have a user who prints policies from carrier sites every morning. As of late (on certain sites) Internet crashes (closes all pages & generates error) and never prints. The user has to do this 3, 4, 5 times before it eventually works.

    The error just says Internet Explorer has experienced an error and needs to close. The details button reveals the following:

    Error Signature --------------------------------------------
    AppName: iexplorer.exe AppVer: 8.0.6001.18702 ModName: kmxl:=4443.dll
    ModVer: 4.4.4.3 Offset: 0004ef38

    I have yet to check event viewer as I would need to login as Admin and the user is currently using the PC and cannot take time to logoff and let me work on it during work hours...

    I disabled all add-ons and individually but it still occurs (less frequently, but still occurs)
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
    Uber Member
    		  
    #2

    Mar 4, 2011, 09:16 AM
    Can the user save a local copy of the PDF and print from the stand-alone PDF app (which is likely that pig of a program called Adobe Reader)?

    I use Foxit at home but in a corporate environment you likely face some restrictions in what you can use.
    ITstudent2006's Avatar
    ITstudent2006 Posts: 2,243, Reputation: 329
    Networking Expert
    		  
    #3

    Mar 4, 2011, 09:25 AM

    Yes she can save a local copy but when she has 25+ to print in the a.m. saving eachone locally and then printing is a time waster (a workaround for now, I guess)

    As I stated above, it is more intermittent than before. Since disabling add-ons it only does it 15-20% of the time.
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