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    qnanow19's Avatar
    qnanow19 Posts: 1, Reputation: 1
    New Member
     
    #1

    Jun 7, 2019, 05:46 PM
    I Have Been Locked Out of My Gmail/YouTube Account, can you help me, please?
    I Have Been Locked Out of My Gmail/YouTube Account And Google Customer Service Is Not Providing Any Help!

    Hi, I mainly use this account for YouTube. There is no emergency email nor phone number associated with the lost account. Furthermore, I have tried the "forgot password" option and provided the required answers best to my guess and even this did not help. Despite that I couldn't retrieve my last password accurately, I still remember 110% my previous password before it had been changed 9 months ago as notified by Google and yet this important piece of information is still not considered by Google and I keep getting the "unfortunately we couldn't verify your account” message!
    I repeat, I know 110% my previous password before it was changed 9 months ago. Any help is highly appreciated. Thanks.
    apilinariosilvi's Avatar
    apilinariosilvi Posts: 3, Reputation: 1
    Business Analyst
     
    #2

    Aug 27, 2019, 05:40 AM
    If phone number is associated with Gmail account you can easy to update your password otherwise its difficult to get back your gmail accont.
    talaniman's Avatar
    talaniman Posts: 53,994, Reputation: 10852
    Expert
     
    #3

    Aug 27, 2019, 06:41 AM
    The typical process is not to retrieve a password, but to change it. That takes a system of verifications to reset the password. Can you reset the password as opposed to retrieving it?

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