Save these to your computer for future need.
http://www.gogeisel.com/geiselonline...as_Furnace.pdf
Your propane conversion kit info.
http://www.xpedio.carrier.com/idc/gr...ag-ganp-31.pdf
Complete service guide.
http://www.docs.hvacpartners.com/idc...sg-pg8d-03.pdf
The above info has nothing to do with your zone problem but since I had this info I thought i would pass it along especially the service manual since when the unit breaks down you or a service person will now have the correct document with which to make repairs with.
From what you have said
It seems like zone 2 needs heat more often than it should
What is leading you to believe the above is true?
My first questions is whether or not the return ducts should be controlled electronically by the system.
The return air ducts do not have to be controlled by there own set of dampers. There are various reasons for this but usually it is just cheaper to not control the returns and many times even the supply dampers are set not to close tight so a dump zone is not necessary. (DUMP ZONE) depending upon your exact design which I have no idea exactly what it is besides just two zones a dump zone is needed to dispose of heated or cooled air that will not flow into the one zone area. The problem is that a furnace is sized to heat the entire area and when the entire area is not being called upon to be heated the furnace can generate to much heat and the same can be said for A/C on cooling so this heated or cooled air has to have a place to go or the equipment will have problems/damages from lack of air flow.
I believe the design of your system is setup to allow dumping through loose zone dampers to prevent that equipment damage and if return zone dampers were installed the damage possibility's to the equipment would be worse.
My thought is when zone 2 is turned way down (when not in use), and I call for heat in zone 1, return air is being drawn from zone 2, even though no supply is going into zone 2? How is Zone 2 making up for the air Zone 1 is stealingMy thought is when zone 2 is turned way down (when not in use), and I call for heat in zone 1, return air is being drawn from zone 2, even though no supply is going into zone 2? How is Zone 2 making up for the air Zone 1 is stealing
Your home is an open system so one zone does not have to make up air for its removal from another area. All the areas are connected since your zones are not perfectly sealed. Also air will move from the returned space back to that same space by pressure balance. Remember you're pulling air out but you are also pushing it back in to the same space from where it was just removed.
Your system is not perfect that is for sure but it was cheaper to do it this way. Remember builders use the cheapest contractors available who work at the cheapest price. This is a fact unless you hired the HVAC contractor and then you made the decision to hire the one that did the work.
Tip offs to marginal contractors.
First the equipment.
Payne is a cheaper level brand made by the Bryant/Carrier group.
Just about any contractor that is breathing can by Payne brand but not Bryant or Carrier brand since they require more training and dealer involvement.
Second the zone
You have the cheapest zoning available to go along with the equipment. Years ago we used to use a pressure sensitive device to lower the blower speeds when only one zone was calling for heat or A/C to help prevent part of your problem but items like this do not come cheap. Your system can be fixed to operate correctly but at what cost? The cost will only be known if you obtain estimates from two different company's and find out exactly what they intend to do to correct your situation.
I have no miracle cure and I am rather blunt when it comes to subjects such as these. I do no engineering on this site and I get enough of that at the university to start with. I do feel sorry for the many people who buy new homes expecting quality work when in most cases that does not happen. New home builders are the HVAC contractor's worst nightmares and almost all quality HVAC contractors will not do new construction because of this fact. So the builder is left scraping the bottom of the barrel when he needs a HVAC installer.
The HVAC system in the home is a hidden item and the builder knows that better kitchen cabinets and counter tops is what actually sell the home because it is visual in nature. Over the years I have been in new homes (Home-A–Rama's) when I overheard a prospective buyer say wow look at those cabinets, did you see that great bathroom, or this carpet sure is soft but supple but not once did I hear wow get a good look at that HVAC system I bet it really works well. Then the person buys the home and complains the first floor keeps the A/C temperature at a perfect 72 degrees but the up stair is 80. One saving part of this entire subject is that they can always look at those great kitchen cabinets or sleep on the soft carpet since it is to hot up stairs in the bedroom.
Good luck with your corrections if you decide to make them.