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    mpusecke's Avatar
    mpusecke Posts: 1, Reputation: 1
    New Member

    Mar 26, 2007, 11:18 AM
    Letter of rate increase to existing mow customers
    Need suggestions of letter format for rate increase on existing mow/ landscape customers
    Lowtax4eva's Avatar
    Lowtax4eva Posts: 2,467, Reputation: 190
    Ultra Member

    Mar 26, 2007, 11:25 AM
    Proper professional letters giving bad news (as this is) should have 3 paragraphs.

    Introducing the problem (I assume your costs went up, explain why/how in plain english), next paragraph, give the amount of the increase, finally thank them for their business and appologize for the increase but the costs you have to pay to keep the equipment running went up and this is beyond your control.

    Don't make one long paragraph apologizing over and over as you muddle through the detials. Make it short and to the point but always end with a sorry but we can't control when our costs go up.

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