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    Bobrichards's Avatar
    Bobrichards Posts: 4, Reputation: 1
    New Member

    Nov 10, 2009, 09:44 PM
    I have found I need to turn off my trendmicro firewall to dowload MS updates. Why?
    I have windows XP and use IE. If I try to download auto updates etc from Microsoft I get an error message - unless I turn off the firewall - then it works fine. I don't like turning off the firewall so I wondered if there is anyway to overcome the problem?
    NairobiPOD's Avatar
    NairobiPOD Posts: 21, Reputation: 4
    New Member

    Sep 26, 2010, 08:12 AM
    Microsoft Update is checking your computers configuration, which is an acess from outside.
    A firewall usually blocks any incoming connections but usually MS-Update should be configured as an exclusion.
    I don't know the Trend-Micro in detail but it should have some eventlog that says: "blocked communication: <Application-Name or Connection-Name>" you should be able to add the blocked applikation to the exclusuion-list.
    Just check the Manual of the Trend-Micro-verion you are using, it should be in the install-folder, and search it for "exclude or exculsion"

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