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spintek · Apr 6, 2005, 04:43 AM

When logging on to my email through OWA at home on my laptop, I can view emails but cannot send, forward or create a new email. It just freezes for bit and then back to normal. Can you help me fix this problem.

ScottGem · Apr 6, 2005, 05:35 AM

You should be consulting the Exchange admins at your office about this.

spintek · Apr 6, 2005, 06:11 AM

Hello

Our Exchange administrators are out for the week.. is there anything you can tell me what would be wrong with it.

Thanks

NeedKarma · Apr 6, 2005, 06:28 AM

Are you using Internet Explorer? Any changes to it lately (patches)? Or are you using another browser? Have you ever been able to send mail from OWA?

spintek · Apr 6, 2005, 07:17 AM

Yes I am using Internet Explorer. No Patches were installed lately. I have always been able to send emails using OWA. The only thing is that I upgraded to Broadband from dial up. Im not sure that would be the case because I was able to use my emails after the upgrade.

NeedKarma · Apr 6, 2005, 07:55 AM

The only thing that comes to mind would be a popup blocker stopping the Send window from appearing.

spintek · Apr 6, 2005, 08:01 AM

Ive disabled the pop-up blocker, but still doing the same thing..

ScottGem · Apr 6, 2005, 09:28 AM

Originally Posted by spintek

Yes I am using Internet Explorer. No Patches were installed lately. I have always been able to send emails using OWA. The only thing is that I upgraded to Broadband from dial up. Im not sure that would be the case coz I was able to use my emails after the upgrade.

Did you change the outgoing mail servers? If you changed from dialup you probably have a new SMTP server. I'm not sure where you would need to change it, but that's most likey the problem.

I also have to wonder about a company that lets all their admins go out at the same time without providing for any backup support.

NeedKarma · Apr 6, 2005, 09:32 AM

Originally Posted by ScottGem

Did you change the outgoing mail servers? If you changed from dialup you probably have a new SMTP server. I'm not sure where you would need to change it, but that's most likey the problem.

I also have to wonder about a company that lets all their admins go out at the same time without providing for any backup support.

Outlook Web Access allows the user to access their Exchange account through a browser, much like a webmail account so there is no config for mail servers to be done. That's why I wasn't too concerned about his ISP change.

I'm still leaning towards something blocking a popup window 'cause, if memory serves me correctly, that's what happens when you make a new message or reply or forward.

ScottGem · Apr 7, 2005, 05:19 AM

Originally Posted by NeedKarma

Outlook Web Access allows the user to access their Exchange account through a browser, much like a webmail account so there is no config for mail servers to be done. That's why I wasn't too concerned about his ISP change.

I'm not greatly familiar with OWA, so I bow to your greater knowledge. It was just the mention that the problem is in sending that prompted me to suggest a problem with the outgoing server.

fredg · Apr 7, 2005, 06:32 AM

Hi,
Have you tried re-installing Outlook?
It will re-install, without deleting any folders, etc, or emails.
Many companies have those who take vacations, or are called away. You might have to wait until the person returns to work. Also, many companies can't afford to have "back-up" persons do others' work.
Best of luck,
fredg

ScottGem · Apr 8, 2005, 06:29 AM

Originally Posted by fredg

Hi,
Have you tried re-installing Outlook?
It will re-install, without deleting any folders, etc, or emails.
Many companies have those who take vacations, or are called away. You might have to wait until the person returns to work. Also, many companies can't afford to have "back-up" persons do others' work.
Best of luck,
fredg

Fred,
Do you know anything about OWA? It's a browser interface to a Microsoft Exchange mail system. As such it has nothing to do with the Outlook on the desktop. It's the same as using Yahoo or Hotmail.

Any company that has gone to the expense of using Exchange for an internal mail system is large enough to provide for backup coverage of such a system that is usually vital to a company's business processes. I stand by my comments. Even if there is only one internal Exchange admin, there should be a standby service in case of problems. This is just standard business practice.