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    Devonte12's Avatar
    Devonte12 Posts: 1, Reputation: 1
    New Member

    May 30, 2013, 12:41 PM
    Troubleshooting problem for computers
    1. What type of questions would you ask the customer before attempting to repair the computer?
    2. Would you need any special information from the customer other than a password?
    3. How would you handle the expectation that the computer be fix immediately?
    4. What are some possible causes that may be impacting the performance on the computer? Please try and
    List at least 5-different issues.
    When a customer comes to me with problems such as to why there computer is running slow and not booting up and is crashing with the operating system what questions do I ask
    odinn7's Avatar
    odinn7 Posts: 7,691, Reputation: 1547
    Entomology Expert

    May 30, 2013, 12:46 PM
    1) Well, if she's hot, I would ask her if she's single. If it's a guy, I would ask him, "What's up?"

    2) Password, what's wrong with it, do they have enough money to pay for my work.

    3) Can't fix it immediately, they are not the only people in the world and there are others before them. Things take time.

    4) Some causes... hmmm... idiots that know nothing... virus problem... hardware problems... did they try to wash it in the tub?. Did they drop it while waxing it?

    You can ask them if it's nice outside... how their favorite team did this past weekend... things like that.

    Ok, seriously... you might want to give us a little to work with here. What is this all about?
    cdad's Avatar
    cdad Posts: 12,701, Reputation: 1438
    Internet Research Expert

    May 31, 2013, 06:23 PM
    Quote Originally Posted by odinn7 View Post
    Ok, might want to give us a little to work with here. What is this all about?
    Homework ?

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