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    Wickford's Avatar
    Wickford Posts: 4, Reputation: 1
    New Member
    		  
    #1

    Nov 26, 2007, 01:40 PM
    Lost files
    We had a problem with our computer. We went into Word and Excel to retrieve files but all of our folders were gone. It was like it was a brand new installation of each. I have been able to get some files doing a search, but I want my stuff back the way it was, so I don't have to go through that anymore. Then to top it off, we seem to have lost all of our iPod data. Again, I am able to find the stuff doing an intensive search, but I can't even log into iTunes as it doesn't recognize me. Why I don't know. Bottom line is all of my customized settings for Word, Excel and iTunes are gone. I don't even know if it goes further than this, but please help! Thanks!
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
    Computer Expert and Renaissance Man
    		  
    #2

    Nov 26, 2007, 02:06 PM
    Check in Word to see what the default folder is (Tools>Options>FileLocations). Its possible that was changed.
    diyperson's Avatar
    diyperson Posts: 5, Reputation: 1
    New Member
    		  
    #3

    Nov 26, 2007, 02:47 PM
    One possibility could be that you are using a different login. This can happen if you have multiple users configured. What OS you have. If XP, then try clicking on the icon that belonged to your original login and you might see everything back where it was.

    If above is not the case, try this.

    Search for one of the files you are looking for.

    When the search results show the file. Right click on the file and select properties.

    The properties page will show the location of the file. Then open the explorer and go to that location.

    Also check the file properties if the file is now marked hidden, which is another possible reason why you cannot see the file or folders of your data.

    Hope this helps !
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