Ask Experts Questions for FREE Help !
Ask
    bigee's Avatar
    bigee Posts: 3, Reputation: 1
    New Member
     
    #1

    Sep 22, 2011, 09:09 AM
    Dell OptiplexGX620 cd/dvd drive Problems
    My drive will play CD,s and Dvd,s but will not recognize a blank Cd or Dvd so I can Burn them.I have tried many different makes of discs and none work. Originally it did work OK until I had computer crash a couple of years ago.I have upgraded BIOS and Drivers to no avail. When checking on the manager it tells me there is no problems with it. Any help will be appreciated.
    farvaknowsbest's Avatar
    farvaknowsbest Posts: 199, Reputation: 8
    Junior Member
     
    #2

    Sep 22, 2011, 01:29 PM
    Hi bigee,

    I'll start with the dumb question first. Is the drive compatible to burn CD/DVDs on it? For instance does it say CD-RW or DVD RW or something to that affect on the front of the drive. What kind of software are you attempting to use to burn discs? Have you tried connecting a different IDE (ribbon) cable to it? Let me know!

    Thanks,
    Farva
    farvaknowsbest's Avatar
    farvaknowsbest Posts: 199, Reputation: 8
    Junior Member
     
    #3

    Sep 22, 2011, 01:34 PM
    Also I looked on Dells website and there is a whole slew of drivers for the CD/DVD drive for that machine. You may want to try downloading different one's and see if you get any sort of different results

    here's where you can find the drivers:

    http://support.dell.com/support/downloads/driverslist.aspx?c=us&l=en&s=gen&os=WW1&osl=en&cat id=&impid=&SystemID=PLX_GX620
    bigee's Avatar
    bigee Posts: 3, Reputation: 1
    New Member
     
    #4

    Sep 22, 2011, 01:40 PM
    Yep the drive is compatible as I have burned cd,s and dvd,s previously I am using windows media player11 ( it worked before) I changed the ribbon cable and it made no difference, As I said I can play DVD,S AND CD,S but it won't pick up a blank disc. It will also play pictures that I burned on a cd from power point viewer. I am wondering if it is a hardware problem and not a software hicup.
    farvaknowsbest's Avatar
    farvaknowsbest Posts: 199, Reputation: 8
    Junior Member
     
    #5

    Sep 22, 2011, 02:53 PM
    You might be right with the faulty hardware. Hey dvd/cd burners are cheap these days. You can even get portable USB ones now! I would at least attempt to use something other then windows media player (it is kind of a POS) here are a couple of links for great free burning software

    http://www.imgburn.com/ - very configurable. More recommended for advanced users
    http://www.burnaware.com/burnaware_free.html - very popular!

    If neither of those detect a blank disc, then I'm going with hardware issue as well. Good luck!
    bigee's Avatar
    bigee Posts: 3, Reputation: 1
    New Member
     
    #6

    Sep 23, 2011, 04:31 AM
    Hi Farva I down loaded burnaway free and it works like a charm , burns cd, dvds with no problem . Thanks for your help and the info you gave me Eric.
    farvaknowsbest's Avatar
    farvaknowsbest Posts: 199, Reputation: 8
    Junior Member
     
    #7

    Sep 23, 2011, 08:17 AM
    Awesome! I like Microsoft, but sometimes they just make crappy stuff. For instance Windows media player... lol, anyway glad you got that worked out!
    darkvision's Avatar
    darkvision Posts: 232, Reputation: 15
    Full Member
     
    #8

    Sep 28, 2011, 08:59 AM
    bigee just fyi to me your issue sounds like it came from multiple programs with the capability of burning causing a issue. In the future if you have that sort of issue uninstall all programs with burning features(windows media player, as well as any other) then reinstall your burning programs.

Not your question? Ask your question View similar questions

 

Question Tools Search this Question
Search this Question:

Advanced Search

Add your answer here.


Check out some similar questions!

Copy DVD Moves to laptop hard drive from a DVD Cd [ 7 Answers ]

Hi Guys, need your help again on this one, how can I copy DVD Movies unto to my laptop hard drive from a DVD Cd, and cut the files down from GB to MB, normaly if you download a movie from the internet the files would be between 700 MB to 1000 depending on the movies, how can copy and cut the files...

DVD drive has stopped reading CD and DVD [ 5 Answers ]

My DVD drive has stopped reading any disc inserted in the drive when the computer is running. The PC is exactly a month old today and was working fine until last Thursday, I was able to install software from CD. Then on Weds I created some CD's containing a couple of videos I had shot and out of...

DVD/CD Drive - read dvd but will not write to dvd. [ 1 Answers ]

Hi guy's. I have trouble with my dvd/cd-rw combo. My laptop is a Acer TravelMate 2413LC, don't know the make and model of the dvd/cd-rw combo. It reads and writes to Cd's no problem there. But is will not write to a blanc dvd - it reads the dvd. If I put a blanc cd in it ask me what I like to...

How to format a hard drive on a dell desktop with XP home edition and no floppy drive [ 18 Answers ]

How do I format a hard drive on a Dell Dimension 8110 with Windows XP home edition 2007 without a floppy drive? I tried to follow answers to some similar qustions posted previously on this site but when I do I get messages like "what's the disk volume label" from the command prompt window after...

Dvd rewriter drive asking for dvd rewritable cd [ 1 Answers ]

Hi Guys' just hoping someone can come up with a solution, now when I try to burn a movie on my dvd rewriter drive it now asking me to insert a dvd rewritable cd, which burn perfectly OK, but before now I never had a problem burning dvd movie on a recordable dvd cd, I have had a few recordable that...


View more questions Search