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    Jinxd Posts: 1, Reputation: 1
    New Member

    Apr 25, 2012, 10:46 AM
    Great product, but poor customer care follow-up!

    I live in South Africa and on 3 separate occasions I have ordered Fair & Flawless products online, to no avail... My order went through as per instructions online, but I wasn't able to ship products to a gift address. When I phoned the contact number provided online I was directed to contact my bank, which I subsequently did. My bank advised me that the problem did not lie with them, but rather with the Merchant of the said product. I nonetheless persevered with another order, after speaking to another online consultant. Again, the similar scenario presented itself. Finally I decided to do a phone order, which I subsequently completed with a very helpful consultant. At the end of my transaction, after having provided the relevant email address, bank account details, etc. I was informed by the same consultant that she was unable to successfully process my order and that my banking details needed to be verified before such order could go through as my order was an international order. She also assured me that a customer care consultant would call me back the following day to verify information. This last transaction occurred last Fiday (20 April 2012). To date, no one from F&F has called me wrt my unprocessed order. When I went to check up on the status of my order, the information that camde up indicated that I had not completed any orders or that I have entered the wrong email address/password since no account with these details exist. I am at my wits end! Why won't a consultant return my call? Even yesterday (25 April 2012) I called F&F, and was inforned that I would be contacted, and that she had logged in my query as 'urgent'. Still no telephone call from F&F! Now what? Give them another call? International calls from SA are rather expensive! Who is going to reimburse me for all my phone calls to F&F in New York thus far? Has anyone else out there had similar experiences? F&F may have great products, but their customer service stinks! Can anyone help clear this up?

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