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    parmindersangha's Avatar
    parmindersangha Posts: 1, Reputation: 1
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    #1

    Jan 4, 2011, 09:39 AM
    Describe why organisation procedures are important to good customer service
    Describe why organisation procedures are important to good customer service
    joypulv's Avatar
    joypulv Posts: 21,591, Reputation: 2941
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    #2

    Jan 4, 2011, 10:57 AM
    That's very vague. This isn't a school question by chance? We aren't here to do homework for people.
    The famous keyword in MacDonald's success is consistency. Every aspect of the company is the same - taste, portion size, speed, appearance, all the way to customer service.
    There are many others I can think of but that's your job.
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