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    Athos's Avatar
    Athos Posts: 482, Reputation: 52
    Full Member
     
    #1

    Jul 20, 2018, 03:59 AM
    Customer Service Question
    When a consumer/customer calls a company that provides that consumer with a good or a service, why does that company have a customer service department that does not speak the language of that company or its customer?

    For example, a call to XYZ Corp hires a person who speaks fluent Tagalog, or Sanscrit, or Spanish or even pidgin English, but never standard English as spoken in English-speaking countries throughout the world. I do not count India as an English-speaking country.

    I understand that workers in foreign lands can be hired at lower cost than English-speakers but is that not a false economy? One that will eventually backfire on the company in loss of business?

    Here is a great marketing technique for corporations - hire workers who speak your language.
    Wondergirl's Avatar
    Wondergirl Posts: 37,761, Reputation: 5426
    Jobs & Parenting Expert
     
    #2

    Jul 20, 2018, 10:05 AM
    My experience: When I call customer service, especially if the person has an accent, I always ask that person where he/she is sitting. Usually the answer I get is the Philippines or sometimes a Central American country. I rarely have trouble understanding what they are saying.
    Athos's Avatar
    Athos Posts: 482, Reputation: 52
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    #3

    Jul 20, 2018, 12:20 PM
    Quote Originally Posted by Wondergirl View Post
    My experience: When I call customer service, especially if the person has an accent, I always ask that person where he/she is sitting. Usually the answer I get is the Philippines or sometimes a Central American country. I rarely have trouble understanding what they are saying.
    I congratulate you on having miracle ears that translate foreign languages. I suggest you contact the Mayo Clinic so they can examine your ears and make copies for the rest of us.

    In any case, I can't wait for my ear transplant, so I am moving tonight to The Philippines with a summer place in India so I can talk to my ear's content to all the wonderful customer service people in those countries.

    SAYONARA!!!
    talaniman's Avatar
    talaniman Posts: 53,884, Reputation: 10852
    Expert
     
    #4

    Jul 20, 2018, 02:10 PM
    Hope you don't use drugs... they execute dealers and users in the Philippines... no trails necessary. I have been using "Chat with a live rep" for most of my customer services needs. My ears aren't that great either with some accents.

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