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shazzygalyorks · May 11, 2007, 10:52 AM

Hi please can someone help me... I have had problems with my new acer aspire 9301 laptop for the last few days... I have had a loop of windows explorer has stopped working followed by windows is resarting... I finally put it down to a trojan from spylocked 3.6 and antivermin 2.7 but before I could get any help to sort it out it crashed and I can't get back into the system at all now and I'm unable to reboot... Can anybody help me please?? :confused:

HVAC888 · May 11, 2007, 09:10 PM

Can you get into safe mode? Press F8 quickly before the Windows xp loading screen appears. Run adaware, ccleaner, spybot and your anti-virus software.

shazzygalyorks · May 15, 2007, 07:36 AM

Hi no I can't get into safe mode at all... All I get is press f2 for set up and that is then followed by a blank screen... I've tried pressing f8 and all it does is beep at me... it is also windows vista and not xp... any suggestions..?

HVAC888 · May 16, 2007, 12:18 PM

Hmm, F2 is probably for access to the bios.

Unfortunately, it seems you may have to use the included recovery cds and bring the laptop back to factory conditions.

Haxzor50 · May 16, 2007, 05:40 PM

All right, don't run antivirus's that aren't Norton oor McAfee, oor it will deffinitley crash, I suggest that you go onto "My Computer" and in the white address box at the top, type in Mozilla.com, then download mozilla, then you need to go buy Norton Antivirus 2007 from Symantech.com, if this does not resolve your problem, you need to turn your computer off, then restart it about an hour later, and re-insert the vista CD, you will have to reinstall vista because if you can't get into the system at all it's the only thing you can do, but the next time you install be sure you get McAfee Firewall protection (only firewall, it's the best firewall) get Mozilla, not Internet Explorer, Internet Explorer causes more pop-ups, which leads to more viruses, Then get, Norton Anti-Virus 2007 its made for Vista, so it will rune perfectly, then update all of your software, and every time a windows security download comes up, please update it, it's there for you lol.. it provides your computer with definitions of viruses and PUP's (Potentially Unwanted Programs) set a schedule with Norton to scan every day at whatever time you want it, make sure it's a time you can be on, and if you see a trojan again, delete it as soon as possible, because trojans delete important files (thus your computer crashing) and if it cannot be deleted, put it into quarantine, then Use the Nortons "Live Update" feature as soon as possible, then after updating norton, go to your quarantined files, then delete it, and if it will not delete, wait until norton comes out with a live update that will delete it, when the trojan is quarantined, the virus cannot move throughout the computer, and get into importand files, if its not already in one..

shazzygalyorks · May 17, 2007, 03:30 AM

:eek: Hi... I can't get into my computer hun I can only get as far as press f2 to enter setup and after that the choice to enter tf2 again or f12 for booting options... Any more suggestions? :confused: :o :

Curlyben · May 17, 2007, 03:34 AM

As HVAC has already suggested, if you can't access anything including Safe Mode, then you only course of action that is left open to you is a complete rebuild.
Time to dig out the restore cd's and brew some coffee.

Haxzor50 · May 17, 2007, 01:15 PM

Yeah man, your going to have to completely rebuild your computer, and then get all the programs I told you about...

I wish you the best of luck though