Maybe someone can give me advice on this situation I've gotten into.

On August 20th 2015 I took my desktop computer in for repair under the Geek Squad repair plan (full coverage, I forget what they call it) it was so hectic and crowded at the Geek squad station there was 2 guys, one took my computer to see if they could fix it while I wait, they couldent, then they gave it to the 2nd agent, he said "i'll send it foo for repair, sign here" they DID NOT tell me ANYTHING about data backup, so they sent it off, on the 21st I went back to the same store/station and talked to the supervisor about my concern and asked if they still had the computer and if they could back up the data, the supervisor said it was sent off on the 20th to their Kentucky repair center, I asked if the repair center could do data back up, he said yes but they never did it, he then rudely said "i can have them send it back with no repair done if your that concerned about it" I told them no,this was on a Friday, on Saturday I call the 1-800 number for Geek Squad and ask where my computer was, the agent said it was still at the store, I told them the store said it was shipped off, he confirmed it was not, so I told the agent to add to the paperwork to expedite the repair, they did say to expedite it, the following day on the 23rd I call back they say its at the repair center I say OK, then on Monday the 24th I call and they say its at the store still! The 25th I call that 1800 number again and they say it is still at the store, so the guy tells me to call the store since they are the last ones who handled and saw the device, so I call the supervisor was was rude to me and he said it was in repair and that the paperwork got messed up on the 22nd, the agent at the call center, I asked him if my computer was lost, he said "at this time i do not know if it is" so the next day on the 26th I call the 1800 number again and a lady answers and says it is not in repair it is at the store still, she then says its in transit, I asked her if it was lost she said "it might just be" she tells me to contact the store supervisor for Geek Sqaud, so I do so, and the supervisor got angry with me and told me that it arrived at the Kentucky repair center that morning at 9:30AM via the UPS tracking number, I got angry and told him over the phone what the 1-800 number people told me and he said they were wrong and don't have access to the tracking info and all this BS, so he got mad and hung up on me, so later that day I went to the store and asked for the supervisors boss, the geek squad employee's did not know who it was! So they get the supervisor, he got angry with me again and ended up storming off, he refused to give me the UPS tracking number, said it was not lost and denied talking to me face to face on the 21st, he said it takes UPS a long time to ship from South Carolina to Kentucky, I told him that was BS and told him when I ship via UPS it takes 1 day and Geek Squad told me it takes 1 day to get to the repair center, he got mad and stormed off and I ended up leaving.

My question is. What do I do now? The Estimated Time of Arrival is August 30th this coming Sunday, UPS does not ship on Sundays and the repair center in KY is closed on Sundays... All my data was on that computer, I was unable to back it up because it displayed no video signal (bad integrated graphics chip or a bad motherboard) they put that in the paperwork, I told the supervisor on the 21st I requested data back up and told them I couldent do it, he showed the paper I signed and said I checked the box that denies data back up, on my copy of the same paper, it is unchecked, I have all my photos, videos and programs I use for work, I cannot get a straight answer on where my computer is!

My main question is what do I do know? Do I file a lawsuit? Request a new computer? Request reimbursement? Do I sue them in federal court? Do I get a lawyer/investigator after them? I am dealing with Geek Squad and Best Buy.

Any help would be greatly appreciated! I have documentation of everything they told me, I just want my computer back! They even refused to let me take my hard drive when I dropped it off on the 20th! The employee rudely snatched it and carried it around back!

Sorry to be all over the place and sorry if I confused anyone.

Any help/advice would be greatly appreciated!

Also if this is posted in the wrong category I'm sorry! This is my first time posting a question!

Thank you.

THey don't have to tell you about data backup in the line... its implied EVERYPLACE. Its also in the fine print of your warranty.

NOBODY in the computer repair business is responsible for backing your data up before work... its your job to make and maintain your own backups. Hate to tell you that...but its common knowledge to everyone who is computer literate who cares about the data on their machines.

Okay. Geek squad isn't usually that bad, but I deal with the Canadian branch of it. Did you buy this computer at bestbuy? Is it a Dell?

As smoothy said, it is your responsibility to back up the data, or make sure the data is backed up before they crack your system. Just to get a grounding, the people who work at the counter and best buy in general probably just have their GED and that is it. They're not trained nor do they usually have the best personalities. They know how to follow directions and what's worse is that they know how to shortcut. They're usually on autopilot so they probably didn't explain the backup procedure to you.

Bad on them for not, bad on you for not asking.

The good news, depending on their procedures and trouble shooting, they might not need to wipe your drive. Depending on what kind of computer it is, i.e. if it is a brand name like a DELL or Gateway, they might take the proper restore disks and do a factory image so they have a known system to work with.

I don't think legal action is approiate. I think you need to read over the contract again and wait for something to happen. I would talk to the store manage about the geek squad and how they're running things though.

Why do you think you have grounds for a lawsuit in the first place? Reimbursement for what?

As the others noted, if you do not have a backup system in place that is your problem not their's. You should have been creating regular backups so that, in case of a system crash, you have your data safe. With the cost of external storage or online backups so low, there is really no excuse for that. Given the symptoms you experienced, it is possible the hard drive was also gone.

So, right now, forget about a suit. I don't see any grounds for one.

What you can and should do, is talk to the Store Manager and, if you still don't get satisfaction, a district manager. Make them tell you exactly where you PC is and when you will get it back.

Yes, people should always be backing up their own computer, every day or at least every week. So no they are not liable to tell you that. And yes, it is often expected, that the data on your computer may be lost.

I have had trouble with this group but mine was that they wanted to do repairs that were not really needed. (In Missouri) and tried to bill for services covered under their plan. But a talk with the manager soon corrected that issue.

No there is no law suit and this is a good learning lesson.

Thank you all who have answered! I think I will contact the store manager and go that route, for the other questions, yes I did buy the computer at best buy with a geek squad warranty, brand name is asus. Now another quick question, how do I go about finding contact information for a best buy district manager? Ans if they did lose my computer what do I need to do if I don't get it back by the date they said I would? Again thank you to all who have answered!

You handed them an X computer... they owe you an X computer. No way do you get out of this without a computer, or cash to buy a new one.

You have a receipt that you gave them a computer. They will have to return your computer or an equivalent.

For a district manager contact the corporate HQ.