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    Herreraa1's Avatar
    Herreraa1 Posts: 6, Reputation: 1
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    #1

    Jun 2, 2008, 05:52 PM
    My computer won't let me install photoshop element 6.0
    Okay.. this is how it started.. my sister decided to download some stuff which I do not know of and it like messed up my computer bad... so I rebooted so my computer works fine and is running pretty well. But when I try to run photoshop it said * we have encountered a problem.. or something like that... and I have to exit. So I try to install photoshop again but while it is installing it just suddenly stops and ask for the yellow dot pattern that I never remember existing.. so I click retry and still it won't go any farther than that.. :confused: so I have to cancel it. I do not know why and I really want to use my photoshop so if any one knows how to fix this problem it would be great :)
    Credendovidis's Avatar
    Credendovidis Posts: 1,593, Reputation: 66
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    #2

    Jun 2, 2008, 06:00 PM
    Dear Herreraa1

    Delete photoshop the normal way via the configuation panel .
    After that remove anything still in program files referring to photoshop.
    Than re-install photoshop again.
    The installation problems most probably occur because the old program files were not deleted.
    Next time run a format c/u before reinstalling everything again.
    .
    Herreraa1's Avatar
    Herreraa1 Posts: 6, Reputation: 1
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    #3

    Jun 2, 2008, 06:15 PM
    I tried but it still won't budge... c/u??
    jallengomez's Avatar
    jallengomez Posts: 7, Reputation: 2
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    #4

    Jun 2, 2008, 06:25 PM
    What operating system are you using?
    Herreraa1's Avatar
    Herreraa1 Posts: 6, Reputation: 1
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    #5

    Jun 2, 2008, 06:27 PM
    Microsoft Windows XP Media Center Edition 2005
    jallengomez's Avatar
    jallengomez Posts: 7, Reputation: 2
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    #6

    Jun 2, 2008, 06:32 PM
    Hmmm... What is the exact message it's giving you?
    Herreraa1's Avatar
    Herreraa1 Posts: 6, Reputation: 1
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    #7

    Jun 2, 2008, 06:42 PM
    Error 1305.Error reading from file C:\Documents and Settings\All Users\Application Data\Adobe Photoshop Elements\6.0\Photo Creations \Backgrounds\International.jpg.Verify that the file exists and that you can access it.
    jallengomez's Avatar
    jallengomez Posts: 7, Reputation: 2
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    #8

    Jun 2, 2008, 06:56 PM
    Check out this.

    1305 error.
    Herreraa1's Avatar
    Herreraa1 Posts: 6, Reputation: 1
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    #9

    Jun 3, 2008, 10:05 AM
    Omg THANK YOU!! It installed it but when I click the edit button it won't run it. It says Adobe Photoshop Elements6.0 [Editor] has encountered a problem and needs to close. We are sorry for the inconvenience. But when I click the Organizer one it will work... :?
    Herreraa1's Avatar
    Herreraa1 Posts: 6, Reputation: 1
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    #10

    Jun 3, 2008, 06:53 PM
    C:\DOCUME~1\COMPAQ~1\LOCALS~1\Temp\298f_appcompat. txt
    Thats' what it sayss..
    :[
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