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    storm11's Avatar
    storm11 Posts: 4, Reputation: 1
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    #1

    Mar 15, 2009, 05:58 AM
    Computer shut downs and possible virus
    My computer started shutting itself down 10+ times a day, my norton antivirus became defunct, I contacted norton, they reinstalled it and now I have spyware doctor on my PC (Gateway with vista) now all of my virus protections will not work. I tried to remove spyware doctor and now it says I need rtl100.bpl and I can not connect to the internet anymore. I believe I have a virus or spyware and have to clue what to do now.. Someone pleasse help :eek:
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
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    #2

    Mar 15, 2009, 06:43 AM

    Do you have a Recovery disk? Can you backup any data fiels you need?
    storm11's Avatar
    storm11 Posts: 4, Reputation: 1
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    #3

    Mar 15, 2009, 06:54 AM
    I spoke with Gateway and they said I have to renew my whole system. Right now I am trying to save my pictures to disc. I am stuck in safe mode and Gateway said that shows that I have a real problem if rebooting doesn't get me out of safemode
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
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    #4

    Mar 15, 2009, 07:05 AM

    I would agree, but in Safe Mode you may be able to burn your pic and other data to CD. Then use the Recovery CD to restore to factory settings.
    storm11's Avatar
    storm11 Posts: 4, Reputation: 1
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    #5

    Mar 15, 2009, 07:17 AM

    I don't have a back up disc :)
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
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    #6

    Mar 15, 2009, 07:38 AM

    You don't have a RECOVERY CD from Gateway? Do you have a Recovery partition?
    storm11's Avatar
    storm11 Posts: 4, Reputation: 1
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    #7

    Mar 15, 2009, 07:47 AM
    I don't know what that is lol sorry I am a computer idiot
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
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    #8

    Mar 15, 2009, 03:16 PM

    When you boot does it ay to press some key for recovery ot something else? Or ask Gateway.
    PblxMtGy's Avatar
    PblxMtGy Posts: 3, Reputation: 1
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    #9

    Mar 18, 2009, 10:41 PM
    With Gateway, you should be alerted to press F11 to enter recovery. It only gives you about 4 seconds to do it, but you still need the Recovery CD. I just tried a recovery on a friend's Gateway WITH the CD and it was a mess!
    I wound up wit a boot.ini error and had to rebuild the bootconfig with my own XP CD from my Dell, which worked.
    The other problem is that even with the Recovery CD, NONE of the device drivers were on the disk. Had to use my laptop and flash drive to d-load and transfer what was needed.
    My suggestion is to delete the recovery partition while in Safe Mode... get hold of an OEM copy of XP and do a complete format and reinstall.
    You will get the basic drivers to rebuild your system the way it stands now.

    Let me know if this helps...

    Daniel
    jamesbraken's Avatar
    jamesbraken Posts: 157, Reputation: 1
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    #10

    Mar 26, 2009, 11:29 PM

    Please try to boot the computer in the safe mode and then, scan with the anti virus and anti spyware tool.
    After that you can try uninstall the programs and delete all the junk files (temp, %temp%, prefetch) from start > run > tpye temp... and delete all the temp files and do the same steps for %temp%, prefetch.
    Restart the computer in the normal mode.
    Configure the IP address properly and optimize the browser.
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