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    Can't open my internet explorer

    Asked Apr 2, 2004, 02:45 AM 5 Answers
    Something happened to my PC a few days ago... now I can't open my internet explorer and everything that uses IE like My computer, Windows explorer etc etc... would not open and they crash my computer... There is a small box that pops up occasionally that says that there is a problem with internet explorer and will need to reboot my computer if it continues... but I did that and it still doesn't work...
    Can anyone help me... thanks in advance...

    Last edited by CliffARobinson; Dec 5, 2011 at 05:01 PM.
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    5 Answers
    dave's Avatar
    dave Posts: 7, Reputation: 1
    New Member

    Apr 10, 2004, 11:20 AM
    Re: Can anyone help...
    Could try installing the operating system again or even just internet explorer :)
    Sparda's Avatar
    Sparda Posts: 31, Reputation: 2
    Junior Member

    Jul 10, 2004, 09:54 AM
    Re: Can anyone help...
    You say "Something" but you don't say what something is... please take us out of the suspence, any way you say that explorer crashes when opening. Well if you didn't know Windows Explorer and Internet Explorer are one and the same (this was a VERY bad idea by microsot to make IE and WE the same, this is what leads to a lot of IE's insecuritys), yes that's right IE and WE are the same thing (if you say they arnt I'll beat you) so well hmm... sound like explorer.exe has become corrpt/damaged or you'v got a virus that replaces explorer.exe but the virus is on the wrong OS so for exampel say your running win98 if a virsu that was meant for XP replaced your 98 explorer.exe with a xp explorer.exe it's not surprising it won't load. Plez tells us more about your problem...
    Argo's Avatar
    Argo Posts: 6, Reputation: 1
    New Member

    Apr 7, 2005, 09:28 PM
    I have the same problem, but without the error box.

    Here is my Hijackthis log.

    Logfile of HijackThis v1.99.1
    Scan saved at 9:48:13 PM, on 4/7/2005
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

    Running processes:
    C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Common Files\Real\Update_OB\realsched.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\QuickTime\qttask.exe
    C:\Program Files\AWS\WeatherBug\Weather.exe
    C:\Program Files\iPod\bin\iPodService.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page =
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar =
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Compaq
    N3 - Netscape 7: user_pref("browser.startup.homepage", ""); (C:\Documents and Settings\bill fraser\Application Data\Mozilla\Profiles\default\fxzuezsa.slt\prefs.j s)
    N3 - Netscape 7: user_pref("", "engine://C%3A%5CPROGRA%7E1%5CNetscape%5CNETSCA%7E1%5Csearch plugins%5CSBWeb_01.src"); (C:\Documents and Settings\bill fraser\Application Data\Mozilla\Profiles\default\fxzuezsa.slt\prefs.j s)
    Argo's Avatar
    Argo Posts: 6, Reputation: 1
    New Member

    Apr 7, 2005, 09:28 PM
    O2 - BHO: (no name) - {014DA6C1-189F-421a-88CD-07CFE51CFF10} - (no file)
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
    O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - c:\Program Files\Microsoft Money\System\mnyside.dll
    O2 - BHO: POWWABAR - {4E7BD74F-2B8D-469E-C0FF-FD6DA382B52D} - C:\WINDOWS\DOWNLO~1\powwabar.dll
    O2 - BHO: Tubby - {9EAC0102-5E61-2312-BC2D-4D54434D5443} - C:\WINDOWS\system32\MTC.dll
    O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: (no name) - {4E7BD74F-2B8D-469E-A08E-8E1CA787AD2D} - (no file)
    O3 - Toolbar: My &Search Bar - {014DA6C9-189F-421a-88CD-07CFE51CFF10} - C:\Program Files\MySearch\bar\4.bin\S4BAR.DLL
    O3 - Toolbar: POWWABAR - {4E7BD74F-2B8D-469E-C0FF-FD6DA382B52D} - C:\WINDOWS\DOWNLO~1\powwabar.dll
    O3 - Toolbar: Search Toolbar - {9EAC0102-5E61-2312-BC2D-4D54434D5443} - C:\WINDOWS\system32\MTC.dll
    O4 - HKLM\.. \Run: [CARPService] carpserv.exe
    O4 - HKLM\.. \Run: [TkBellExe] C:\Program Files\Common Files\Real\Update_OB\realsched.exe -osboot
    O4 - HKLM\.. \Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    O4 - HKLM\.. \Run: [PreloadApp] c:\hp\drivers\printers\photosmart\hphprld.exe c:\hp\drivers\printers\photosmart\setup.exe -d
    O4 - HKLM\.. \Run: [srmclean] C:\Cpqs\Scom\srmclean.exe
    O4 - HKLM\.. \Run: [Display Settings] C:\Program Files\HPQ\Notebook Utilities\hptasks.exe /s
    O4 - HKLM\.. \Run: [QT4HPOT] C:\PROGRA~1\HPQ\ONE-TO~1\OneTouch.EXE
    O4 - HKLM\.. \Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\.. \Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\.. \Run: [Cpqset] C:\Program Files\HPQ\Default Settings\cpqset.exe
    O4 - HKLM\.. \Run: [NAV Agent] C:\PROGRA~1\NORTON~1\navapw32.exe
    O4 - HKLM\.. \Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printra y.exe
    O4 - HKLM\.. \Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
    O4 - HKLM\.. \Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\.. \Run: [Srng] \Program Files\Srng\Srng.exe
    O4 - HKCU\.. \Run: [Weather] C:\Program Files\AWS\WeatherBug\Weather.exe 1
    O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000
    O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - c:\Program Files\Microsoft Money\System\mnyside.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra button: Advisor - {0A717AFF-8446-4D79-A93D-C959A809A168} - C:\Program Files\COMPAQ\Compaq Advisor\bin\rbaLauncher.exe (file missing) (HKCU)
    O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
    O16 - DPF: JT's Blocks -
    O16 - DPF: Yahoo! Bingo -
    O16 - DPF: Yahoo! Canasta -
    O16 - DPF: Yahoo! Checkers -
    O16 - DPF: Yahoo! Dominoes -
    O16 - DPF: Yahoo! Dots -
    O16 - DPF: Yahoo! Euchre -
    O16 - DPF: Yahoo! Freecell Solitaire -
    O16 - DPF: Yahoo! Klondike Solitaire -
    O16 - DPF: Yahoo! Literati -
    O16 - DPF: Yahoo! MahJong -
    O16 - DPF: Yahoo! Pinochle -
    O16 - DPF: Yahoo! Pyramids -
    O16 - DPF: Yahoo! Spades -
    O16 - DPF: Yahoo! Word Racer -
    O16 - DPF: {09C6CAC0-936E-40A0-BC26-707480103DC3} -
    O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) -
    O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) -
    O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} -
    O16 - DPF: {4C226336-4032-489F-9674-67E74225979B} (OTXMovie Class) -
    O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) -
    O16 - DPF: {79B96C72-C0D0-4DC8-BC7E-9F314A918228} -
    O16 - DPF: {94299420-321F-4FF9-A247-62A23EBB640B} (WordMojo Control) -
    O16 - DPF: {9522B3FB-7A2B-4646-8AF6-36E7F593073C} (cpbrkpie Control) -
    O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) -
    O16 - DPF: {AC2881FD-5760-46DB-83AE-20A5C6432A7E} (SwapIt Control) -
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) -
    O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) -
    O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) -
    O16 - DPF: {FC3A74E5-F281-4F10-AE1E-733078684F3C} (Downloader Class) -
    O17 - HKLM\System\CCS\Services\Tcpip\.. \{A0407B5D-9424-4DAD-9BEB-D64C7B7E56C4}: NameServer =,
    O17 - HKLM\System\CCS\Services\Tcpip\.. \{E253CA40-3E4E-4162-9AF5-37F2FC37D4ED}: NameServer =,
    O17 - HKLM\System\CCS\Services\Tcpip\.. \{EF020053-7B3E-4B43-8964-5BFD4AA3063A}: NameServer =,
    O23 - Service: .NET Framework Service (.NET Connection Service) - Unknown owner - C:\WINDOWS\svchost.exe (file missing)
    O23 - Service: Gear Security Service (GEARSecurity) - GEAR Software - C:\WINDOWS\System32\gearsec.exe
    O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
    O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
    O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
    fredg's Avatar
    fredg Posts: 4,930, Reputation: 674
    Ultra Member

    Apr 8, 2005, 06:21 AM
    IE quit working
    Hi, Janice,
    What is your windows operating system, like XP, 98, etc?
    If you have XP, here are steps to re-install Internet Explorer.
    I would try this first, re-installing IE.

    This link explains how to re-install IE.
    Please post back if this does not solve your problem.
    The next thing to look at would be Spyware possibly.
    Best of luck,

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