[MyChess]

Hello everyone... this is my first question!

I am a manager of a hotel and I need to construct a letter to our guests that have direct billing accounts with us to let them know that if they stay with us during certain events that the rates will be higher. This is only for two different weekends this year.

I am usually pretty good about writing letters, but I just can't get started with this one. Maybe if I could get someone to help me with the opening line, I could go from there.

Thank you,
MyChess

[vingogly]

I usually like to deliver bad news by "sandwiching" it between good news and/or positive strokes. So you might do something like:

1. Express appreciation for past support of your hotel
2. Explain how the situation has changed (why you have to charge more)
3. Explain what you need to do (higher rates during certain periods)
4. Offer something positive to lessen the sting, if you can; or, reiterate your appreciation

Vasily

[MyChess]

This is what I came up with so far. Decided not to put anything about rate increase due to some of the contracts we have with guests. I guess really I am just trying to informing them of the event and "detouring" their stay during this event.

Maybe something else will come to mind, or a little help from the outside world.

Dee



Dear Valued Guest,

The 2008 Laughlin River Run is just around the corner. This event is one of Kingman's busiest weekends for tourism and lodging.

We wanted to inform you that during this event (April 24th, 25th & 26th), rooms will be limited, as, both hotels are almost completely booked.

Thank you your continuous business.