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    Nargis786's Avatar
    Nargis786 Posts: 177, Reputation: 1
    Junior Member
     
    #1

    Sep 21, 2013, 08:04 AM
    Receptionist telephone script sample
    Hi,

    I am starting my first ever job as a school administrator/receptionist. It is a trainee position so I want to make a good example. Can someone please give me a best sample of how to answer the telephone effectively and how I would transfer the call if necessary.

    Can someone also please provide me a sample of how to effectively communicate with a person face-to-face. As this is a school, all visitors/parents need to sign in. please can someone provide me with a sample of communication between receptionist and a parent who has come into the office asking to see the headteacher.

    Thank you
    Wondergirl's Avatar
    Wondergirl Posts: 37,833, Reputation: 5427
    Jobs & Parenting Expert
     
    #2

    Sep 21, 2013, 08:18 AM
    Certainly the headmaster or principal will coach you on how he wants callers and visitors dealt with.
    teacherjenn4's Avatar
    teacherjenn4 Posts: 3,998, Reputation: 468
    Education Expert
     
    #3

    Sep 21, 2013, 08:29 AM
    Our school secretary answers the phone by saying, "Good morning, ________ _______ Academy, this is _________ speaking." Transferring a call would depend on school policy. Teachers do not receive any calls during the day from parents at our school. Only office personnel or another teacher may call a classroom during the day. It's a great policy to implement. Ask your head teacher how he/she wants to deal with visitors. Our principal will not see anyone without an appointment.

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