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ArielXu · Nov 8, 2008, 01:38 AM

I majored in International Economy and Trade. I graduated 2007. After two job-hopping, I entered the company I am in now. I am an exporting stuff, whose job is exporting stuff.

I don't have too much experience about exporting business, so I sometimes made mistakes. I need to learn much. I know, and I am trying to do so.

Frankly speaking, our manager is not expert in exporting business, so I always can't agree with his opinion.

For example, in terms of the sample charge, we always aske for twice of the price of the item. Then we can promise to our customers that we will return them the charge after they place the order.

But the truth is that different customers may have different attitude about this way. I think if they can't accept the charge, why don't charge them the originnal price, and don't return then. The premise is the customer can accept and we can have further discuss.

So just a concession.

In my mind, we can deal with the customer flexiblely.

But my immediate boss insist that if the customers don't agree on the twice charge, it means they have no sincerity to build business with us.

I always retort him and dispute with him about the similar matters.

After a period, we two fell into a embarrassed relationship. We always talk to each other in an unpleasant way.

Clough · Nov 8, 2008, 03:46 AM

Hi, Ariel!

If your relatively new to the company and also this type of business, it would probably be best to go with how things have currently been working with the company before you start to question things. Don't you think that?

If you try to work for a change in things too soon, it might not be the best thing for you.

I'm just trying to look out for your best interests here!

Thanks!

Fr_Chuck · Nov 8, 2008, 06:23 AM

First company policy is not your choice, you follow the rules, and smile, the sooner you learn that it does not have to make sense to you.

Next it is not just shipping, it is shipping and handling, the cost of you doing the shipping documents, the cost of you entering it in the computer or talking several times to the customer and the cost of someone shipping it, is all part of the cost of shipping,

We call it shipping and handling, and to charge 2 or 3 times the actual cost of the shipping charge is almost standard. Or to have a separate line fee, or have it added into a higher price for the product.

So basically you merely do it, and stop trying to worry about it. YOu will not last long at companies if you start to question all sorts of rules too soon.

ArielXu · Nov 10, 2008, 12:33 AM

Originally Posted by Fr_Chuck

First company policy is not your choice, you follow the rules, and smile, the sooner you learn that it does not have to make sense to you.

Next it is not just shipping, it is shipping and handling, the cost of you doing the shipping documents, the cost of you entering it in the computer or talking several times to the customer and the cost of someone shipping it, is all part of the cost of shipping,

We call it shipping and handling, and to charge 2 or 3 times the actual cost of the shipping charge is almost standard. Or to have a seperate line fee, or have it added into a higher price for the product.

So basicly you merley do it, and stop trying to worry about it. YOu will not last long at companies if you start to question all sorts of rules too soon.

Maybe I go against the career taboo. And how can you deal with the conflict? If you fail to persuade the customer to accept the sample charge, how can you do?

ArielXu · Nov 10, 2008, 12:40 AM

Originally Posted by Clough

Hi, Ariel!

If your relatively new to the company and also this type of business, it would probably be best to go with how things have currently been working with the company before you start to question things. Don't you think that?

If you try to work for a change in things too soon, it might not be the best thing for you.

I'm just trying to look out for your best interests here!

Thanks!

Yes, I found it is not a good choice to do so.

As a new stuff in the company, there are more things need to learn, instead of questioning.