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    jkatz5303's Avatar
    jkatz5303 Posts: 1, Reputation: 1
    New Member
     
    #1

    Apr 15, 2014, 10:07 AM
    Business we are here if you need us in the future sorry to see you go
    A customer has informed us that they are going to another vendor - how to say sorry to see you go and let them know if they need us in the future we are here for you
    tickle's Avatar
    tickle Posts: 23,801, Reputation: 2674
    Expert
     
    #2

    Apr 15, 2014, 11:04 AM
    You just said it. Short and simple without any drama.
    odinn7's Avatar
    odinn7 Posts: 7,691, Reputation: 1547
    Entomology Expert
     
    #3

    Apr 15, 2014, 11:29 AM
    "Sorry to see you go. If you need us in the future, we are here for you."
    smoothy's Avatar
    smoothy Posts: 25,495, Reputation: 2853
    Uber Member
     
    #4

    Apr 15, 2014, 11:31 AM
    As the others have said, short , sweet and honest is the best way... otherwise it will make them feel like you are trying a hard sell on them... and it will backfire.
    joypulv's Avatar
    joypulv Posts: 21,593, Reputation: 2941
    current pert
     
    #5

    Apr 15, 2014, 12:40 PM
    Depending on your product or service, I might invite one of them to lunch to discuss the reasons, and be prepared to offer lower prices, faster delivery, etc. if you can.

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