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    honsang's Avatar
    honsang Posts: 1, Reputation: 1
    New Member

    Jul 3, 2005, 09:19 AM
    DVD RW drive
    My system is P.4 2.4Mhz. With 1GB ram and running Win Xp Pro. I bought the BenQ DVD RW drive (model no. DW1620) about a month ago, at first, when I installed the drive, it just cannot work. Whenever I insert a disc into the drive, an error message " only part of a readprocessmemory or writeprocessmemory request was completed". So I thought it was the drive problem, so I returned and exchanged for a new one, but the new one is still the same, the same error message again, so I realized it may be other problem. So can anybody help me on this? And how can I resolved this problem?

    THank You.
    fredg's Avatar
    fredg Posts: 4,926, Reputation: 674
    Ultra Member

    Jul 4, 2005, 05:39 AM
    New Drive
    When you put the new drive in your computer, did you use the "pin" on the back of the drive to set it to Slave?
    When using 2 drives, one must be set to Slave and the other Master.
    The "pin", called a Jumper is very small, and might require a pair of tweezers to take out of the back of the drive and re-insert into the appropriate place.
    Your computer has to recognize that one drive (say the CD-ROM drive is the Master) and the other drive (say the DVD drive) is the Slave.

    Also, after you check on the above you might check out the following:

    Go into your device manager->IDE ATA/ATAPI controllers. Right click on secondary and choose properties. Go to the advanced settings tab and choose PIO only for "transfer mode". I would ensure that your drive is connected to the secondary controller first though.

    Best wishes,

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