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    dredfearn's Avatar
    dredfearn Posts: 1, Reputation: 1
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    #1

    Apr 11, 2007, 11:24 AM
    DVD drive is missing
    Hi, please help! My dvd drive does not show up at all. In the device driver window it has a yellow exclamation point and if I look at the device properties it shows the following error message:

    Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

    How do I fix the configuration information.

    - I have tried a system restore
    - I have tried reinstalling the driver software
    - I have tried updating the driver
    - I have tried pulling out the dvd drive itself

    I need a computer genius

    Thanks!

    - Derek
    SHAVED's Avatar
    SHAVED Posts: 275, Reputation: 41
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    #2

    Apr 11, 2007, 11:40 AM
    Here is the microsoft support link which will guide you to sort your problem. Wish you good luck.

    You can no longer access the CD drive or the DVD drive, or you receive an error message after you remove a CD recording program or a DVD recording program in Windows XP: "error code 31"
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