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    Greenvilleguy's Avatar
    Greenvilleguy Posts: 4, Reputation: 1
    New Member

    Oct 17, 2006, 12:06 PM
    Water Dispenser not working
    I have a 3 year old GE SS refrig. The water dispenser stopped working. I determined that the water valve in the back was bad and I've replaced it.

    Now, I'm getting water to the door (disconnect the tube in front, hit the dispenser lever and water flows), but not to the dispenser. I've tried to melt any ice that might be blocking it with a hair blower - no luck.

    Is there another valve in the dispenser? Anything else that could have a blockage, i.e. does the tube just simply run up through the door to through the dispenser or is there something else like a filter, a reservoir or something?
    Kender's Avatar
    Kender Posts: 64, Reputation: 13
    Junior Member

    Oct 20, 2006, 06:25 PM
    It is an open tube running from the hinge of the door to the dispencer. Sounds like there is not enough insulation around the water line in the freezer door and the line froze. Normally it freezes where it goes behind the despencer because that's where the insulation is the thinnest.
    paulfreddie's Avatar
    paulfreddie Posts: 4, Reputation: 1
    New Member

    Apr 15, 2007, 11:34 AM
    I had the same problem & through this website I found the answer(somewhat). The line is frozen somewhere in the door. I rigged up a small hose that would fit just inside the dispenser - then duct taped a small funnel on the other end & blew hot air from a hair dryer into it to defrost it. Then poked a plastic tie strap up the water line to break it loose & got water!! However - (see somewhat above) the next day it was frozen again & had to poke with the strap to get it going again. So now I know the problem but don't know how to prevent it
    Greenvilleguy's Avatar
    Greenvilleguy Posts: 4, Reputation: 1
    New Member

    Apr 15, 2007, 04:09 PM
    Thanks! I also found that the problem was that the line was frozen behind the door dispenser. I've been able to use a hair dryer to defrost it by pointing the dryer at the plastic recess or "glass well". I heat it up pretty good and then leave it about half an hour. The water will flow then. Be careful though. The first time, I pointed the dryer in the tube and melted some plastic up in the "mechanism". Then I had to take it apart, reheat it and straighten out the damaged piece.

    Like the prior post, I haven't found a permanent solution. It seems to freeze up about once every 3 months. I haven't been able to identify exactly what's different that causes it to freeze.
    quigsby's Avatar
    quigsby Posts: 1, Reputation: 2
    New Member

    Sep 4, 2008, 05:18 AM
    I had this Problem with a GE Model GSL25JFPA BS. I ordered a WR49X10173 which is the Dispenser Water Tube Heater Kit. I followed the instructions in the kit and bingo two hours later I have water.

    1. Pry off plastic frame.
    2. Lift control board out.
    3. Disconnect the 3 wire harnesses from circuit board.
    4. Unscrew the dispenser unit. (4 Phillip Screws).
    5. Peel and stick the heater in the recessed area. See instructions from heater kit for picture on where the heater should go.
    6. Splice wires according to instructions that came with the heater kit. Splices are provided. Very easy to do. Just follow the directions. Splice one heater wire to the harness red wire (position 2) and the other heater wire to the (black&white) harness wire (position 6).
    7. Plug in the just the one harness to the control board and in 60 seconds you will start to feel the heater area getting warm. That's how you know it's working.
    8. Put everything back together and you are in business.

    My water dispenser has not frozen up since I installed the heater kit. If anyone would like pictures of the process email me. quigsby
    Greenvilleguy's Avatar
    Greenvilleguy Posts: 4, Reputation: 1
    New Member

    Nov 1, 2008, 08:19 AM

    Thanks quigsby. For the past two years, I've been "defrosting" the line with a hair dryer every couple of months. A few weeks ago, the situation has deteriated to the point where it refreezes a hour or so after defrosting.

    Obviously, this is a know problem if GE now makes a heater for the line. Heating water in a cold water dispenser sounds very wrong to me, but I can't figure out how to get more insulation in there either.

    A quick word about the procedure above. Be careful when you pry off the plastic frame, the tabs are easy to break. I've used a putty knife to slide underneath to "feel" the tabs.
    Greenvilleguy's Avatar
    Greenvilleguy Posts: 4, Reputation: 1
    New Member

    Nov 1, 2008, 08:53 AM

    I've gone to the GE parts site and can't find part # WR49X10173. Also, I can't find anything that sounds like a Dispenser Water Tube Heater Kit.

    I have model GSS25SGASS, but the freezer door diagram looks just like yours.
    jtashmore's Avatar
    jtashmore Posts: 1, Reputation: 1
    New Member

    Nov 21, 2009, 04:10 PM
    Does anyone have a copy of the installation process that quigsby is talking about? Either that or a copy of the installation instructions that comes with the kit?
    augiejoe's Avatar
    augiejoe Posts: 1, Reputation: 1
    New Member

    Feb 24, 2010, 05:57 PM
    Greenevilleguy... the part number ends with "101173". You are short a "1".
    damsker's Avatar
    damsker Posts: 3, Reputation: 1
    New Member

    Mar 26, 2010, 02:47 PM

    Yeah, which part do you "pry" off?
    moparmike's Avatar
    moparmike Posts: 2, Reputation: 1
    New Member

    Sep 1, 2010, 02:19 PM
    I have a GE gss22wgpcww and the water in the door isn't cold? What could be the problem
    bustedrefrig's Avatar
    bustedrefrig Posts: 3, Reputation: 1
    New Member

    Dec 13, 2010, 12:58 PM
    Don't call a serviceman for this as you'll spend $200. It is a simple, $30 part that can be fixed in 15 minutes. I had this same problem and spent hours researching before I found the part. Apparently there are a ton of other people with the same issue so I created the blog post to help everyone fix it. Read it here.
    bustedfrige's Avatar
    bustedfrige Posts: 15, Reputation: 1
    New Member

    Dec 14, 2010, 05:43 AM

    This is a common problem with GE side by side refrigerators where the water line freezes in the door. It happened to mine and I spent good amount of time trying to fix it. Ya, it stinks that GE won't fix it but fortunately they have a water line heater that fixes it for $30 and 15 minutes. I noticed a lot of other people having the same issue so I blogged the symptoms, part and the fix. You can read about it here.
    Taucia's Avatar
    Taucia Posts: 1, Reputation: 1
    New Member

    Jun 28, 2011, 09:51 PM
    Comment on quigsby's post
    Quigsby, how can I contact you to get pictures of the process? Thanks!

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