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    Cherylask's Avatar
    Cherylask Posts: 1, Reputation: 1
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    #1

    Aug 12, 2015, 08:02 AM
    Ice build up on bottom of freezer
    My Whirlpool is two years old. The freezer is on the bottom and every two weeks I have to chip off a sheet of ice. Wrote to Whirlpool and they said to turn down thermostat. It is on 3, but the ice still builds up. Can I fix this or do I need service.
    Thank you.
    hkstroud's Avatar
    hkstroud Posts: 11,929, Reputation: 899
    Home Improvement & Construction Expert
    		  
    #2

    Aug 12, 2015, 08:48 AM
    When air is cooled the moisture in the air turns into water. Refrigerator have a place for that moisture to collect. That is often along the back wall of may be in the bottom.

    From the collection place there is a tube, usually plastic, that that carries the water out and to underneath the refrigerator. There the heat from the coils causes it to evaporate.
    It is not unusual for that drain tube to get stopped up.
    Find that collection place and that drain tube.
    Clear the drain tube.

    If your freezer unit is a roll out drawer, remove that drawer and look for the collection place and drain tubing.
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
    Uber Member
    		  
    #3

    Aug 12, 2015, 08:50 AM
    I'm not kidding you - I just returned from picking up the part that fixes that problem. It's a known issue.
    Here's the video that describes the fix: https://www.youtube.com/watch?v=Tk24ISRzSRs
    And here's the Whirlpool part number: W10619951
    I'm doing this tonight.
    hkstroud's Avatar
    hkstroud Posts: 11,929, Reputation: 899
    Home Improvement & Construction Expert
    		  
    #4

    Aug 12, 2015, 11:07 AM
    Good video.
    NeedKarma's Avatar
    NeedKarma Posts: 10,635, Reputation: 1706
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    #5

    Aug 12, 2015, 12:29 PM
    I'm defrosting the freezer now :-)
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