ITstudent2006
Mar 4, 2011, 09:10 AM
As stated in the title, I have a user who prints policies from carrier sites every morning. As of late (on certain sites) Internet crashes (closes all pages & generates error) and never prints. The user has to do this 3, 4, 5 times before it eventually works.
The error just says Internet Explorer has experienced an error and needs to close. The details button reveals the following:
Error Signature --------------------------------------------
AppName: iexplorer.exe AppVer: 8.0.6001.18702 ModName: kmxl:=4443.dll
ModVer: 4.4.4.3 Offset: 0004ef38
I have yet to check event viewer as I would need to login as Admin and the user is currently using the PC and cannot take time to logoff and let me work on it during work hours...
I disabled all add-ons and individually but it still occurs (less frequently, but still occurs)
The error just says Internet Explorer has experienced an error and needs to close. The details button reveals the following:
Error Signature --------------------------------------------
AppName: iexplorer.exe AppVer: 8.0.6001.18702 ModName: kmxl:=4443.dll
ModVer: 4.4.4.3 Offset: 0004ef38
I have yet to check event viewer as I would need to login as Admin and the user is currently using the PC and cannot take time to logoff and let me work on it during work hours...
I disabled all add-ons and individually but it still occurs (less frequently, but still occurs)