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View Full Version : What's the difference between the account summary and received statement from AMEX?


maybe28
Dec 28, 2010, 12:36 AM
My account summary does not match what is being reported on my amex statement. Minimum amount due on account statement is significantly different to my summary of account on internet banking. Mobile banking matches up to internet summary. I'm so confused by each that I will contact amex but due to holidays not answering. Just need a heads up when I contact customer service at to what is correct.

Just Looking
Dec 28, 2010, 12:52 AM
Could it be the amount you spent since the last statement closing balance? I recently had a similar experience with AMEX and their wording when I was checking my balances. It turned out to be my current and pending charges.

ScottGem
Dec 28, 2010, 04:49 AM
The summary on my Gold card, shows the unpaid balance from the previous statement and recent activity. I've never had a situation where the online information didn't match up.