Lost sound after reloading window xp. Checked sound and audio devices in contol panel and it says --no audio device with the volume section greyed out. There is no speaker icon anymore on the tak bar. Checked Add hardware in cotrol panel and genric volume is working properly it says. Can you please help!

Right click on My Computer and choose properties
-hardware tab and then click device mgr
-look down list and look for any devices listed there that have a yellow mark present and post what info is next to the ones with yellow marks

Also, what model computer do you have

With Yellow marks i.e. Device mangr.
-- Multimedia Audio Controller
-- Network controller
-- PCI simple communication controller

Model of computer -- Micosft Win. Xp, Home Edition, Version 2002, Service pk 3, AMD durontm processor, 850 MHZ, 384 MB RAM.

Thanks

Really going to need the actual model # of the computer

Like, a dell w3945 or something like that,

The make and model # of the computer itself

The only name displayed on the computer is ZIP. On system properties, I clicked computer name and it says

---- YOUR-004DBB8624. Unless u know how else I can retieve the information you need. However, I think its just kind of a basic computer for my home use only. I hope this helps. Thanks

Any manuals that may have come with PC?

Was this a home built system?

We can try to use software to get some info

On the left hand top of page, click on CPU-Z 1.52 setup and once downloaded, install and run the program
CPUID (http://www.cpuid.com/cpuz.php)

Once run, go to the Mainboard tab and post the manufacturer and model that is given

Hopefully we can get some info from that to go on.

I have a feeling its home built and when I bought it from my local gazette, didn't come with any manual, howevwer, can't quite figure out were you mean by the left hand top of page . Which page please. On the window page ?Where do I go to find and click CPU-Z 1.52 please

Thanks

CPUID (http://www.cpuid.com/cpuz.php)

Under the CPUID logo on top left hand corner, look right below that
-you will see, download latest version
-click the first one - CPU-Z 1.52 setup
Run program to install and then run the program

Post info from the Mainboard tab as mentioned above

CPU-Z Readme file
------------------

Version 1.52.2
August 2009
Contact : [email protected]
Web page: http://www.cpuid.com/cpuz.php
Validation page : http://valid.canardpc.com
Hall of Fame : http://valid.canardpc.com/records.php
Forum : http://forum.canardpc.com/forumdisplay.php?f=74
CPUID SDK : http://www.cpuid-pro.com/devkits.php


Configuration file (cpuz.ini)
------------------------------

The configuration file must be named cpuz.ini and be present at the same directory level
as cpuz.exe. It contains the following :

[CPU-Z]
TextFontName=Verdana
TextFontSize=13
TextFontColor=000060
LabelFontName=Verdana
LabelFontSize=13
PCI=1
MaxPCIBus=256
DMI=1
Sensor=1
SMBus=1
Display=1
ShowDutyCycles=0

You need to install the program and then run it

The box that comes up after the prgram has been run will have 6 tabs along the top
-CPU, Cache, Mainboard, Memory, SPD, and About
-click on the Mainboard tab and post the info that is listed next to manufactuer and Model

manufactuerer--Gigabyte technology co. Ltd
mode - 7DCEH 1x
chipset - VIA KT133A Rev 03
southbridge VIA VT82C686
Bios
Brand American Megatrends inc
Version - 62710
Date - 10/08/2001
Graphic interface
Version AGP version 20
Transfere rate 4x Max supported 4x
Sideband not supported

OK, I am pretty sure that you will need AC97 drivers for the audio driver

Go to link below and click the Click here to Download* (in blue) about half way down page
-After you click the link it will take about 10 secs or so for the download box to come up - Save to your hard drive

Once downloaded:
-right click on My Computer and choose properties
-hardware tab and then click device mgr
-Now in device mgr, right click on Multimedia Audio Controller that has yellow mark next to it and choose Uninstall and say OK

Once uninstalled, close device mgr window
-Now go to where you saved the downloaded file below and run the program and follow instructions

-Restart computer

Now check your sound

VIA AC97 audio driver 6.80b download (http://www.softwarepatch.com/utilities/viaac97.html)

Thanks ever so much . I will do that now. I really do appreciate your time. Ill do it now

It's working perfectly now. THANK YOU SO MUCH. I am lost for words. THANK YOU. I am very grateful. Bye for now and good night.

Glad it worked out.