anne4
Jul 31, 2008, 11:32 PM
I had a front crown crack and had to go to a new dentist as mine was away and they did a replacement crown. During the procedure for the impression I felt that my mouth was overpacked and the gums and adjacent tooth became somewhat bruised and discoloured. When the replacement crown arrived it was terrible... wrong colour, too bulbous in shape and longer and higher up in the gum than the original crown. I expressed some reluctance and then lived with it for a week or so and returned to restate my concerns. The dentist said they would send me to to the lab. I went there they said I would need a second impression and then they would remake the crown. Since that time my dentist has returned. I require a crown on the adjacent tooth that was discoloured. Now, I am very nervous about returning to the new dentist due to the errors in the first impression. I phoned the office and asked if they would reverse the charges for the botched crown and have my old dentist do the work. They refused and said they had done nothing wrong. They said that when it is cemented in your mouth that is the end of things and they are willing to do the replacement work but not work in tandem with my dentist to have it redone. I do not trust them and I wonder why they are being so difficult about the situation. Obviously it was botched but they will accept no responsibility for this. What is your opinion>