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View Full Version : Windows keeps shutting down on my new computer?


maxineDU
Oct 17, 2011, 07:02 AM
I purchased this Acer laptop last night, already it has shut down 4 times with arror message :
C:Windows\Minidump\101711-16302-01,dmp
Also : BCCODE;3b

I think this is a bad sign that I have a defective computer and feel I should bring it back to the store..

Curlyben
Oct 17, 2011, 07:11 AM
Seriously as it's that new, take it back and demand a replacement.

GrantHillsSA
Oct 28, 2011, 05:19 PM
Depending on how old it is... If its new, have it replaced otherwise just backup your info and reload it.
ACER has a recovery partition that will completely reload your system to it's original state.

Click Start -> All Programs -> Acer "eRecovery Manager"

Follow the prompts to completely restore the laptop without saving your Data.
Pressing Alt+F10 during start up at the ACER screen logo will also access the recovery partition.

Hope this helps
Grant Hills
South Africa