? you? 3/4? tangibility

Are you asking what the word 'tangibility' means? If so, it means something that is easily detectible with touch, sight, etc.

I don't know what you mean by?? you?3/4??
Tick

Thanks for your attention
I know the meaning of tangibility but I'm looking for a mean which use in airline industry.
In airline industry used some standard (criteria) like: tangibles,assurance,responsiveness,reliability and empathy. So I want to know how can the tangibles can be a standard for this industry?
Thanks again

Tangibles (things a person can touch) in the airline industry would be the food and drink (including alcohol), pillows, blankets, seat comfort, reading material, printed safety information, giveaways, entertainment (headphones, music pods), etc.

Thank you very much indeed.