I can't seem to figure out what the problem is. When I flip the switch there is a humming noise so I know that it is getting power but it won't turn. I used the hex wrench & I also used a short handle stick and it spins both ways so there doesn't seem to be blocked but it won't work when I flip the switch. Any ideas?

I can't seem to figure out what the problem is. When I flip the switch there is a humming noise so I know that it is getting power but it won't turn. I used the hex wrench & I also used a short handle stick and it spins both ways so there doesn't seem to be blocked but it won't work when I flip the switch. Any ideas?
Hey sue,
Yes. If the table turns freely the that would indicate a short in the motor windings and the unit needs to be replaced. The easiest way will be to buy a unit the same as the one being replaced. That way you can keep the old drain and locking assembly in place and not have the hassle of installing a new one. All you'll have to do is snap the new disposal in place and plug it in.
Good luck, Tom

Thanks for your help!