I had the same problem (I think) with three brand new Kenmore washers (manufactured by Whirlpool). Is your machine located in the basement? If so, there has been a lot of problems with Kenmore/Whirlpool pumps, they can't pump all the water out if pumping up more than a couple of feet, specially on the slower cycles such as permanent press (although the manuals state that they can). After the third model that didn't work, we swore off them and got a Frigidaire.