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    jamieslack656's Avatar
    jamieslack656 Posts: 3, Reputation: 1
    New Member
     
    #1

    Mar 7, 2016, 03:48 AM
    My computer is being very slow and I have a lot of viruses
    My computer is being very slow and I have a lot of viruses, what should I do?
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
    Computer Expert and Renaissance Man
     
    #2

    Mar 7, 2016, 05:53 AM
    Well first get an anti-virus program and try cleaning the viruses out.
    jamieslack656's Avatar
    jamieslack656 Posts: 3, Reputation: 1
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    #3

    Mar 7, 2016, 06:25 AM
    I've already done that, what else can I do because it didn't work
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
    Computer Expert and Renaissance Man
     
    #4

    Mar 7, 2016, 06:43 AM
    What AV did you use? What do you mean it didn't work? We can't help you if you don't provide us with details.

    One solution would be to do system restore to factory settings. You should have gotten a Recovery disk with the PC or have a Recovery partition on the system that can be used to return to how it was you purchased it. You will then need to run all windows Updates and reinstall all your software.
    jamieslack656's Avatar
    jamieslack656 Posts: 3, Reputation: 1
    New Member
     
    #5

    Mar 7, 2016, 08:02 AM
    I used the red blue and yellow
    J_9's Avatar
    J_9 Posts: 40,298, Reputation: 5646
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    #6

    Mar 7, 2016, 08:45 AM
    Quote Originally Posted by jamieslack656 View Post
    I used the red blue and yellow
    Red, blue and yellow what?
    ScottGem's Avatar
    ScottGem Posts: 64,966, Reputation: 6056
    Computer Expert and Renaissance Man
     
    #7

    Mar 7, 2016, 09:42 AM
    Um software has names, we have no clue what you are talking about.
    smoothy's Avatar
    smoothy Posts: 25,492, Reputation: 2853
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    #8

    Mar 7, 2016, 11:14 AM
    Might have to take it to a shop and pay them to do it. It will take a bit more than very basic computer proficiency to unscrew this. If you can't do a system restore. Which in theory should be the easiest option.

    If it was me.. I'd zero out the drive... wipe it, then repartition it and reinstall your O/S all using DVD or CD/s as in theory they should be free of any infection. Because there are some nasties out there that will infect the boot sector.

    But that's also not a beginners level set of tasks.
    joypulv's Avatar
    joypulv Posts: 21,591, Reputation: 2941
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    #9

    Mar 7, 2016, 12:48 PM
    My brand new Dell with Windows 10 became infected with adware immediately, probably because I opted out of one or two steps in a very long list of steps to check.
    I restored the system. Easy! Not one piece of anti-virus software out there worked, despite saying they did. I wasted days on them.
    Adware can be nasty and slow, but I guess it isn't really under 'viruses.'
    cdad's Avatar
    cdad Posts: 12,700, Reputation: 1438
    Internet Research Expert
     
    #10

    Mar 7, 2016, 02:06 PM
    Also try running malware bytes on your system. It is free. Did you do a boot scan ?

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